Client Relations Representative chez Dr Delphinium Designs + Events

Description

Dr Delphinium, Dallas' premier florist, is seeking a bright and energetic Client Relations Representative to join our growing team! If you’re passionate about building relationships, love helping people, and thrive in a fast-paced, team-driven environment, this is the opportunity for you.

As a Client Relations Rep, you are the voice of the company — delivering exceptional service, offering expert guidance on our floral and gift offerings, and ensuring a seamless customer experience. 

RESPONSIBILITIES

• Deliver exceptional service to clients over the phone with a warm and professional demeanor.
• Provide expert product knowledge and gift recommendations to educate and guide clients.
• Monitor and confirm all order details to ensure customer selections are processed accurately and on time.
• Handle escalated customer issues and concerns with a calm, solution-focused approach.
• Collaborate with internal teams to resolve product or service-related issues efficiently.
• Master and maintain up-to-date knowledge of the POS (Point of Sale) system; assist in training team members.
• Offer technical support to retail locations regarding product information, availability, and pricing.
• Review, implement, and improve customer service procedures and call center standards.
• Ensure all customer interactions reflect our high standards and commitment to excellence.
• Maintain compliance with company policies, procedures, and guidelines.

Requirements

• 2+ years of leadership or relevant customer service experience preferred.
• Strong guest service mindset; friendly, personable, and genuinely enjoys helping others.
• Confident in influencing, leading, and collaborating with team members.
• Critical thinker with strong decision-making and problem-solving skills.
• Excellent verbal communication and active listening abilities.
• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Self-starter with a flexible, positive attitude.
• Calm, tactful, and composed under pressure — especially during high-volume periods.
• Proficient in Microsoft Office and/or Google Suite and comfortable learning new software.
• Excellent spelling and grammar. 
• Weekend Availability.
• A creative eye for design; passion for flowers, events, or gifting is a plus.
• Must pass a drug test and background check.