Business Manager (Water Utility) chez City of Green Bay, WI

About the Department

Are you an experienced finance or business professional ready to make a difference in your community? The Green Bay Water Utility is seeking a Business Manager to lead and optimize our financial and operational performance.

As a key member of our leadership team, you’ll oversee Finance, Accounting, Billing, Customer Service, Metering, and Information Technology—ensuring the utility operates efficiently, transparently, and with exceptional service to our customers.

Why Join Us?

At Green Bay Water Utility, we’re dedicated to providing safe, high-quality water services while maintaining fiscal responsibility and operational excellence. Join a team that values innovation, integrity, and service to the community.

Hiring Range: $139,152 - $153,795 annually 

Work Schedule: Monday-Thursday, 7:00 a.m.-4:30 p.m. and Friday, 7:00 a.m.-11:00 a.m., plus additional hours as required.

The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.

We are committed to fostering a diverse and inclusive work environment.  We invite candidates of all backgrounds and experiences to apply, knowing that unique perspectives enhance our service to the community.

Position Duties

• Manages the financial performance of the City of Green Bay Water Utility to ensure that it attains and maintains current and future financial stability.  Directs all activities in accordance with Generally Accepted Accounting Principles and the standards and regulations of the Government Accounting Standards Board and the Wisconsin Public Service Commission (PSC).
• Authorizes investment of revenues and reserves to effectively handle cash flow and maximize revenues.  
• Analyzes long-term debt needs and determines funding availability.  Structures the amount and term of debt to meet State and Federal standards relative to the maintenance of tax-exempt status, bond rating, and compliance with Federal arbitrage regulations.
• Ensures relevant financial and business reports are prepared and filed with the State of Wisconsin as required. 
•  Oversee the annual capital and operating budgeting process and preparation.
• Works with the Operations Section to develop and manage an ongoing capital improvement plan in line with the Utility’s asset management plan and Commission-approved budget.
• Coordinates the annual audit. Prepares all necessary work papers and financial reports for the annual audit along with producing the Annual Comprehensive Financial Report.  
• Analyzes financial implications from the Utility’s operational needs and level-of-service adjustments and prepares PSC rate applications as necessary.
• Performs business case analysis to determine financial and operational viability of new business ventures for revenue generation, efficiency, and customer responsiveness.
• Maintains relationship with Utility billing customers. Monitors compliance with contracts, assists with providing information for reports and rate cases.
• In partnership with the Communications Director, develops and maintains customer satisfaction program, including metric development, measurement strategy, and operational response within field and phone center operations.
• Monitors legislation pertaining to the water supply industry.  Provides comment or testimony to the State Legislature on behalf of the Water Utility as required.
• Researches and recommends new technologies and strategies related to increasing the effectiveness of Billing, Customer Service, Metering, and Information Technology.
• Works to optimize the Utility’s customer service operations, matching performance to identified customer satisfaction drivers and the Utility’s financial goals.
• Recommends, establishes, and updates policies and procedures related to: Finance, Billing, Accounting, Customer Service, Metering, and Information Technology.
• Formulates and interprets Utility rules and policies to comply with regulations and directives of the Public Service Commission.
• Manages the Utility’s Cross Connection Control program.  Maintains compliance with WI Dept. of Natural Resources Admin Code NR 810.15 and WI Dept. of Safety and Professional Services Admin Code SPS 382.41.
• Oversees monthly and yearly reports of all meters and inventory, including documentation.  
• Works to achieve optimized performance of all metering field operations, including the cross-connection, metering, leak detection and resolution activities.
• Oversees information technology strategies that are in line with the Utility’s vision. Evaluate new technology opportunities and security protocol.
• Performs other related work as required.

Minimum Qualifications

• Bachelor’s Degree in Accounting, Business Administration, or related field.  Master’s Degree preferred.
• Certified Public Accountant (CPA) license preferred.
• Seven to ten year’s progressively responsible experience in accounting and business management; three years in a departmental/management capacity.
• Customer care experience, business case analysis and Utility experience preferred.

 A combination of equivalent experience and/or education may be considered.

Other Qualifications

• Comprehensive knowledge of principles and practices of accounting, budgeting and finance in public utilities.
• Comprehensive knowledge of governmental accounting standards and generally accepted accounting principles.
• Comprehensive knowledge of rules and regulations of Wisconsin Public Service Commission related to accounting and billing.
• Knowledge of effective customer service practices and satisfaction measurement strategies.
• General knowledge of or ability to acquire knowledge of meter-related plumbing systems, water utility and metering services, water meter repairs, backflow prevention, cross connection, metering, and backflow-related water distribution systems.  
• Knowledge of Water Utility operations.
• Highly skilled communicator and presenter.
• Ability to use financial modeling to forecast the impact of capital investments and operational changes.
• Demonstrated ability in planning and directing the work of multiple departments.
• Ability to perform complex business cases and recommend strategies to recoup identified benefits.

May be required to demonstrate minimum competency by successfully passing approved tests.

Physical Requirements

• Ability to perform the following activities:
• Lift and carry up to 20 pounds.
• Frequent standing or sitting.
• Ability to reach, stoop and lift.
• Ability to focus on projects for a long period of time.

The above is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

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