- Senior
- Bureau à Bengaluru
Job Description
Your Responsibilities:
1. Platform Management:
Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
Ensure the platform is up-to-date with the latest patches, releases, and best practices.
2. Stakeholder Collaboration:
Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.
3. Team Leadership and Mentorship:
Mentor a team of ServiceNow developers and administrators.
Provide technical guidance and support to team members and ensure adherence to best practices.
4. Process Improvement:
Identify opportunities for process improvement and automation within the ServiceNow platform.
Implement and maintain ITIL processes and ensure alignment with organizational goals.
5. Training and Documentation:
Develop and deliver training sessions for end-users and administrators.
Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.
6. Security and Compliance:
Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.
Perform regular audits and assessments to identify and mitigate risks.
7. Performance Monitoring and Troubleshooting:
Monitor the performance of the ServiceNow platform and implement optimizations as needed.
Troubleshoot and resolve technical issues in a timely manner.
Your Profile:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in ServiceNow administration.
• Proven experience as a technical lead or similar role, with the ability to mentor a team.
• Strong knowledge of ServiceNow modules.
• Experience with REST/SOAP APIs, integrations, and data migration.
• ITIL certification is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
Preferred Skills:
• ServiceNow Certified System Administrator (CSA) and/or other relevant certifications.
• Experience with Agile/Scrum methodologies.
• Familiarity with cloud platforms and technologies.
1. Platform Management:
Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
Ensure the platform is up-to-date with the latest patches, releases, and best practices.
2. Stakeholder Collaboration:
Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.
3. Team Leadership and Mentorship:
Mentor a team of ServiceNow developers and administrators.
Provide technical guidance and support to team members and ensure adherence to best practices.
4. Process Improvement:
Identify opportunities for process improvement and automation within the ServiceNow platform.
Implement and maintain ITIL processes and ensure alignment with organizational goals.
5. Training and Documentation:
Develop and deliver training sessions for end-users and administrators.
Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.
6. Security and Compliance:
Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.
Perform regular audits and assessments to identify and mitigate risks.
7. Performance Monitoring and Troubleshooting:
Monitor the performance of the ServiceNow platform and implement optimizations as needed.
Troubleshoot and resolve technical issues in a timely manner.
Your Profile:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in ServiceNow administration.
• Proven experience as a technical lead or similar role, with the ability to mentor a team.
• Strong knowledge of ServiceNow modules.
• Experience with REST/SOAP APIs, integrations, and data migration.
• ITIL certification is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
Preferred Skills:
• ServiceNow Certified System Administrator (CSA) and/or other relevant certifications.
• Experience with Agile/Scrum methodologies.
• Familiarity with cloud platforms and technologies.
City
Bengaluru
State
Karnataka
Location Country
India
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
