Front Desk Supervisor FT chez Hilton Milwaukee

%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EAre you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we’re known for. As the %3C/span%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EFront Desk Supervisor%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E, you will serve as a key leader ensuring smooth, efficient front-of-house operations. Reporting to the Director of Front Office, you will directly supervisor the daily functions of the Front Desk, Bell Services, Door Staff, and Concierge, ensuring alignment with brand standards while greeting guests, handling guest requests, and enhancing guest satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EConnected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:minor-latin;mso-bidi-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EWhat you will be doing:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-size:11.0pt;%22%3ESupervise front desk staff, reservations, and bell staff as needed.%3C/span%3E%3Cspan style=%22line-height:107%;mso-bidi-font-size:11.0pt;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22line-height:107%;mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-size:11.0pt;%22%3EEnsure all daily functions from checklist are completed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EGreets guests and check them in and out.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EAnswer phones.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EPerform manual and computer posting of transactions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EHandle money, credit cards, and checks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EIssue mail and messages to guests.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EResolve guest dissatisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3ETake reservations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EProvide directions and answers guest questions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EEnter wake-up calls.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;margin-right:0in;margin-top:0in;mso-list:l1 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3EPerform additional duties or projects as assigned by Front Office Director.%3C/span%3E%3C/span%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in .0001pt .5in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EWhat we are looking for:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPrevious experience in hospitality, reservations, or front desk preferred; strong customer service background with a guest-focused approach.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ETech-savvy and adaptable, with the ability to quickly learn new systems and software; proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFluent in English with excellent verbal and written communication skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EStrong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPositive, customer-oriented attitude with a polished demeanor%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDetail-oriented, organized, and committed to delivering outstanding guest service%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;mso-add-space:auto;mso-list:l2 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EHigh school diploma or GED required; some college or advanced education preferred%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:.0001pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EWhat’s in it for you?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDiscounts at Marcus Hotels %26amp; Resorts, Restaurants, Golf %26amp; Spa operations%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-hansi-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E“Two for one” movie theater coupons at Marcus Theatres%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAbility to grow your career and transfer from one property to another%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPaid time off%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMedical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22background-color:white;line-height:normal;margin-left:.25in;mso-add-space:auto;mso-list:l0 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAnd more!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EPay Estimate%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E: %24XX%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ENote: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMarcus Hotels %26amp; Resorts is an equal opportunity employer.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Postuler maintenant