General Manager chez Sofive

General Manager - Sofive Columbia (Columbia, MD)

Position Overview

As the General Manager of Sofive Columbia, you will oversee all aspects of daily operations at our indoor soccer facility. This role is central to delivering an outstanding customer experience, managing a diverse and motivated team, driving local revenue growth, and ensuring that Sofive’s high operational standards are met at every level.

Key Responsibilities

• Lead all day-to-day operations to ensure efficiency and a premium customer experience
• Recruit, train, and manage all staff, including Assistant Managers, Duty Managers, Program Coordinators, Sports Associates, and Service Representatives
• Conduct weekly staff and management meetings to ensure strong internal communication and accountability
• Develop and execute local marketing and community engagement initiatives to grow participation and drive sales
• Manage key financial metrics, including payroll, inventory, expense control, and daily deposits
• Operate within budget while maintaining compliance with all company policies and safety standards
• Perform daily walk-throughs to ensure cleanliness, safety, and operational readiness
• Support continuous improvement of Sofive’s operational systems and customer service standards
• Take on additional responsibilities as needed to achieve business objectives

Qualifications

• Deep passion for soccer and an understanding of the sport industry
• 5+ years of management experience, ideally in sports, recreation, hospitality, or a related field
• Proven leadership experience managing diverse, customer-facing teams
• Excellent communication and organizational skills with a strong focus on customer satisfaction
• Demonstrated success in meeting or exceeding financial and operational goals
• Bachelor’s degree strongly preferred
• Proficiency in Microsoft Office and Google Workspace

Compensation & Benefits

• Salary: $60,000–$65,000, commensurate with experience
• Bonus: Performance-based incentives
• Benefits: Comprehensive benefits package including medical coverage and 401(k)
• Growth: Opportunity to advance within a fast-paced, soccer-driven organization

Ready to lead the team and grow the game?
Apply now and join Sofive’s mission to revolutionize the soccer experience across the United States.