Digital Ed Partner LVL 1 chez StrongMind, Inc.

Primary Duties and Responsibilities:

• Provide front line technical support to parents, students, and faculty through phone, chat and
• Partner with Tier 2 Support with any tickets that require escalation to our internal
• Ensure accurate and timely service, respond quickly and proactively to customer
• Maintain individual and team service quality
• Assist with departmental needs as

Skills, Abilities, and Expectations:

• The ability to communicate clearly and professionally in written and verbal
• Maintain a high level of customer service with internal and external
• Excellent phone etiquette in a call center environment
• Coachable and teachable attitude
• Goal and detailed-oriented
• Dependable and strong work ethic
• Ability to navigate multiple software
• Spanish speaking a plus not necessary

Education/Training Required:

• High school diploma or higher
• Well-versed in technical support
• Experience in a call center
• Have the desire and willingness to

Environmental Conditions:

• Partially enclosed office workspace
• Collaborative office environment

More Than a Workplace – A Place to Belong!" 

At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.

We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way
From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays
A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You
Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human
Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times
Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support
Medical, dental, vision, accrued PTO with 2 extra “Life Happens” days front-loaded, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters
We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States.  At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.