Tune Shop Supervisor | Full Time Seasonal chez Loon Mountain

As a Tuning / Demo / Hardgoods supervisor you are responsible for working directly with guests and retail hard goods staff to fit, service, and maintain snowboarding and alpine skiing equipment including, but not limited to binding mounting and adjustments, equipment repair, tuning, and waxing, basic machine maintenance, hardgoods sales, ski/snowboard demo setup, maintaining hardgoods / parts inventory.

• Greeting customers as they enter the ski shop, and provide them with information on available skiing and snowboarding equipment and supplies
• Overseeing daily operations of tuning / hardgoods department
• Tuning and repair of skis and snowboards
• Perform binding calibrations, testing, and certifications 
• Mounting and testing of bindings 
• Complete, track, and file necessary paperwork
• Maintain cleanliness and organization of shop and storefront area
• Cross-trained in all Retail Shop positions
• Understanding our products and services, what guests need and how to raise the bar to provide excellent service to customers, general public and employees
• Must be able to multitask in a busy retail environment and be a team player
• Must be able to work a flexible schedule which includes weekends and holidays

RESPONSIBILITIES TO SAFETY

• Protect the safety of self, co-workers, and Loon Mountain Resort guests at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to immediate supervisor.
• Follow all company and department safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of yourself or others.
• Drive in accordance with the law and Loon Mountain Resort policies.

SUPERVISORY RESPONSIBILITIES

Directly supervise up to 5 employees in the tuning / hardgoods store.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees, assigning and directing work, addressing complaints, resolving problems.

This job might be for you if:

• You like providing outstanding customer service, meeting new people, as well as reconnecting with familiar customers who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You are at least 18 years old
• You have achieved a high school diploma or degree equivalent
• You are available to work weekends and holidays
• You have 3 years of ski/snowboard tuning and binding mounting/adjusting experience
• You are interested in a customer service based position that involves customer interaction
• You are able to communicate effectively, work well with a team and are detail oriented

• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing these functions, the employee is regularly asked to stand, sit, talk, walk, lift, and use hands or fingers, reach.  The employee must be able to lift or move approximately 50 lbs.