Escrow Quality Analyst chez First National Bank of America
First National Bank of America · Lansing, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Lansing
First National Bank of America’s Loan Servicing Team is seeking a proactive, detailed and organized Escrow Quality Analyst for our team. The Escrow Quality Analyst’s primary role will be to ensure the accurate entry of flood and hazard insurance data in accordance with compliance and regulatory guidelines. This multi-faceted role also reviews customer statements for accuracy and issues escrow refunds to borrowers. The successful candidate will be self-motivated, have a natural curiosity which drives them to understand the details of the data being reviewed, a sharp eye for detail, strong problem-solving abilities, a capability to multi-task and prioritize; and strong written and oral communication skills. The candidate will have the ability to communicate and educate various levels of staff within multiple levels of Servicing.
- Perform daily review of flood insurance entry and adherence to compliance requirements
- Understand flood insurance requirements and regulations
- Perform daily review of hazard, wind, hurricane and other insurance policy entry
- Perform daily import and/or review of forced place insurance policies
- Adhere to regulatory guidelines related to flood, hazard, and force-placed insurance
- Compile reporting of findings and communicate as directed
- Review customer statements each production cycle for accuracy and completeness
- Research and issue escrow refunds on accounts
- Enter adjustments to loans, as necessary
- Effective and professional communication of results to stakeholders
- Timely follow up on calls, emails, and faxes
Qualifications
- Excellent attention to detail and follow-through
- Strong analytical and mathematical skills, detail minded
- Proficient use of Microsoft Word, Excel, and Outlook
- Ability to prioritize tasks and meet deadlines
- Insurance or mortgage experience beneficial, but not required
- Effective communication skills (telephone, e-mail, and in-person)
- Bilingual communication, in Spanish or Portuguese, desired, but not required
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
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