Dispatcher chez HUNTER COMMUNICATIONS

Description

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich benefits package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with an employer match, and bonus opportunity.

Job Description

Duties and Responsibilities

• Maintain, update, and assign the daily field technician schedules for installation, maintenance, and repair tasks
• Check for scheduling inaccuracies or conflicts and correct them promptly to ensure operational efficiency
• Contact customers to reschedule appointments and confirm technician visits, providing clear communication and a positive customer experience
• Input and track field technician availability, ensuring the proper allocation of resources based on skillset and workload
• Prioritize urgent or high-importance jobs and ensuring a timely response from the team
• Monitor technician progress throughout the day making real-time adjustments to schedules as needed
• Collaborate with management team and technicians to ensure schedule alignment and job completion
• Provide management team with regular updates on scheduling performance, technician productivity, and potential areas for improvement
• Manage customer issues and escalations to ensure timely response with exceptional customer service

Requirements

• Prior experience in dispatching, scheduling, or coordinating field staff is preferred but not required
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and schedules simultaneously
• Excellent communications skills both written and verbal, for interacting with customers, technicians, and other internal teams
• Ability to quickly learn and use dispatch and scheduling software
• Strong problem-solving abilities and a customer-first mindset
• Ability to work in a team environment while managing time effectively to meet deadlines and operational needs
• Must be very comfortable with using a computer and software systems
• Must be able to sit for long periods of the day and if remote, have a dedicated work space
• Must pass pre-employment drug screening

Working Conditions

• This is an in-office, full-time position with a 5-day workweek and 8 hour shift
• This role is 40 hours a week, Tuesday - Saturday 9:30AM - 6:00PM.  
• All the office equipment required for the position is provided

Compensation

• $25.00 Per Hour

EOE Statement

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.