Assistant Store Manager chez North Coast Co-op

ESSENTIAL FUNCTIONS

• Oversee operational and customer service activities of Operations Departments including ordering, stocking, receiving, inventory control, safety, customer service standards, member/shopper feedback and overall aesthetic of an engaging and comfortable shopping experience
• Observe all department operations, work with Store Manager and Department Heads to assess current systems/integrate new systems, to ensure department operations are running smoothly

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Model supportive and participatory leadership qualities, actively promote team building and motivate staff to achieve their stated objectives: lead regular huddles and meetings, ensure department teamwork and communication is efficient and effective, and support all team members in achieving department goals

• Establish clear performance, productivity, and service expectations for all front-end department staff; coach and discipline employees as needed, in coordination with Store Manager, to ensure standards are met
• Work with Store Manager to develop and implement training materials and systems; Ensure on the job training for department staff utilizing training checklists
• In coordination with HR and the Store Manager, interview, hire and train new employees

• Work with Store Manager to develop and implement weekly schedules according to established labor budget; reallocate labor as needed to meet needs of operations; arrange for coverage of vacant shifts and fill in as needed
• Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations

• Investigate and respond to employee questions and requests

• Troubleshoot customer inquiries, questions and/or complaints that can’t be resolved by another staff
• Manage employee time keeping and attendance, including disciplinary action for attendance policy violations, per the company handbook or current CBA
• In coordination with Store Manager, assist with the development of efficient and effective store opening/closing procedures
• Provide corrective counseling/progressive discipline to store staff, when necessary, in adherence to Employee Handbook and CBA, and in conjunction with Store Manager and HR
• Actively participate in OBM and Department Head meetings
• Hold regular Front End Huddles and Front-End Safety Meetings
• Administrative tasks as assigned by Store Manager
• Provide leadership in emergency situations (medical emergencies, store emergencies/natural disasters, disorderly customers and/or shoplifters, etc.) in accordance with established procedures
• Work with Store Manager to develop annual budget
• Participate in quarterly inventory
• Assist in providing coverage and support to all departments when schedule conflicts arise
• Perform all other duties as assigned by Store Manager

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Sanitation & Safety

• Ensure safety procedures and inspections are in place for staff, vendors, and others in compliance with all federal, state, and local regulations

REQUIRED COMPETENCIES

• Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
• Must be able to work independently and collaboratively in a highly professional manner
• Ability to think strategically as well as tactically, planning for the long-term needs while keeping near-term projects on track
• Proven ability to foster a diverse and inclusive workplace
• Ability to follow instructions and procedures, work without direct supervision on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment, and delegate tasks and objectives to subordinates
• Knowledge of management principles involved in strategic planning, resource allocation, leadership techniques, and sales control systems; ability to plan, develop and implement efficient and productive systems
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to develop and implement effective budgets and adhere to cost, margin, and labor requirements
• Can identify the development needs of others and coach, mentor or otherwise help others to improve their knowledge or skills
• Able to sensibly handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others
• Ability to motivate and inspire self and staff
• Must be honest, ethical, and able to lead, take charge, and offer opinions and direction
• Is pleasant with others on the job and displays a good-natured, cooperative attitude
• Can accept feedback openly without defensiveness
• Accepts direction willingly and follow through with delegated tasks
• Willingly to accept and adapt to change
• Able to maintain strong relationships and act as liaison with outside professionals and vendors
• Provides a positive example for co-workers by maintaining a positive attitude
• Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
• Ensures understanding and compliance by self and staff of all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
• Approaches all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
• Able to maintain confidentiality
• Ability to operate all equipment necessary to perform the job
• Knowledge of the natural foods industry
• Demonstrated ability to multi-task, including organizational, prioritization, attention to detail, and time management skills
• Excellent computer skills – proficient experience with Microsoft Office Suite

MINIMUM QUALIFICATIONS

• High School Diploma
• Experience in retail food store environment, with knowledge of operations
• Management or supervisory experience
• Experience in planning, developing, and implementing systems, procedures, and policies

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work Environment

This position works both in an office setting, as well on the fast-paced retail floor. Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery (i.e. coffee/juice machines, ovens, slicers, mixers, etc.), as well in cold/hot climate conditions (i.e. cooler or near stove).

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required.
• While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time; sit and talk or listen. The employee frequently is required to reach with hands and arms; repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• The employee is regularly required to bend and stoop to grasp objects and climb ladders, bend and twist neck and waist, reach above and below shoulders and squat.
• The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus.

Customary Work Schedule

This is a full-time, exempt position. Shifts and workdays may vary. Generally mid-shift. Early shifts/closing shifts may be required as necessary to meet business needs. Quarterly overnight inventory required.

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or a work environment change.

EEO STATEMENT: North Coast Co-op is an equal opportunity employer, committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.