Technical Operation Manager, Repair and Maintenance chez GFiber

The application window will be open until at least October 24th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As a Technical Operations Manager, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. You will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring GFiber to customers as quickly as possible. Additionally, you will perform critical tasks that maintain and improve network operations and will take the technical lead in ensuring a reliable and efficient operating network. You will drive a quality culture that embraces both a “right the first time” and continuous learning approach that improves project efficiency and quality.

In this role, you'll:

Ensure network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues.Lead a team of contractors/vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment. Analyze vendor performance and field data metrics, extract actionable insights, and identify improvement opportunities.Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance. Manage validation of supplier’s build/test processes and ensure they are meeting GFiber requirements. Validate supplier product life cycle  deliverables defined by GFiber and leverage industry quality standards.

At a minimum we'd like you to have:

Bachelor's degree in Construction Management, Engineering, Telecommunications, a related field, or equivalent experience.7 years of experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair, network repair and maintenance); OR related experience in general telecommunications construction management, engineering, or project management.7 years of experience in a vendor management role with customer-facing responsibilities.5 years of experience managing vendors, contracts, budgets on large-scale and multi-layered projects; and working comprehension of Fiber-to-the-Home (FTTH).

It's preferred if you have:

10 years of experience managing large scale projects and initiatives from start to finish with proven success.10 years of experience managing Vendor relationships, account management, and performance evaluations.PMP Certification

The US base salary range for this full-time position is $130,000 - $143,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.