NSC Transactions Manager chez AMP Services Limited

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

This role is to make an impact by effectively managing the complex administration tasks for customers and advisers on the North platform including but not limited to: contributions, payments out, inspecie transfers maintenance cases. The role will also be responsible for the oversight, administration and quality of all North emails. The role oversees North Operations and TCS Operations actioning all client and adviser-initiated transaction through to their completion and maintains a customer first focus and performance excellence culture.

• Effectively manage and motivate the team to initiate, administer and finalise customer and adviser transaction requests including but not limited to: deposits, withdrawals, transfers, inspecie advice fee processing, refunds, client and adviser email enquiries
• Lead and manage a team of diverse skills, capabilities, and experience enabling them to meet business strategies and goals
• Active development and ongoing improvement of case management standards, quality assurance and the level of service delivered to clients, adviser and stakeholders
• Build and manage effective partnerships that engage stakeholders in understanding the issues, identifying innovative solutions and in supporting best practice customer onboarding
• Ensure all compliance obligations are met and all delegations adhered to.
• Assess and implement regulatory changes impacting North clients and advisers
• Work closely with all areas of the North business to deliver reports to all regulatory bodies, as needed, before the relevant deadline.
• Assist external auditors to review/analyse customer and adviser transaction data and process across the North platform
• Foster strong and collaborative relationships with key stakeholder groups, both internal and external to the business

What you will bring to the team

Ideally, you will bring the following experiences to this role: 

• Previous 2+ years’ experience in managing people and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
• Experience in providing technical experience within own area/team
• Experiencing in managing change effectively
• Broad understanding and experience of wealth management and processes of financial planning
• Understanding of the regulatory and compliance regime for financial services
• Ability to coach, motivate, influence and engage team members to build capability in a fast paced, high volume environment
• Strong relationship development and stakeholder management skills applied within the Platforms business and team leadership role
• Ability to demonstrate day to day decision making that drives good customer outcomes and supportive environment for team members
• Ability to drive delivery of results ie metrics and targets through others via effective leadership and coaching to develop a performance excellence culture

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.