- Professional
- Bureau à Melbourne
The Relationship Support Officer will support the Relationship Managers and the Regional Manager where required.
You will be working with Marketing Team, Customer Relations Team, and divisions of the Sales Team to support our Employer Clients and Customers.
KEY RESPONSIBILITIES
Regular communications to key stakeholders, raising visibility on workforce planning issues
Client profile management, create, amend, and notify relevant teams of updates
Assist Relationship Associate’s to help schedule and organise packs for Inductions/Orientations
Ensure all communication with employer sites is recorded correctly in CRM for example phone conversations, email communications etc in the respective fields
Update CRM for Data Integrity ensuring correct employer records, FTE, contacts are populated
Execute on specified employer sends for social media posts/digital tiles that are identified by RMs
Build strong and effective working relationships with customer representatives to achieve business objectives and superior customer satisfaction.
To be successful in this position you will have:
High level of communication skills with the ability to influence stakeholders at all levels
Ability to perform in a self-directed, outcomes focused and fast-paced environment
A strong commitment to the provision of customer service excellence
Strong time management, organizational and prioritizing skills
Track record of achieving high levels of customer satisfaction.
Demonstrated attention to detail exhibiting commitment to ensuring completeness and accuracy of tasks, information, and activities.
Highly developed communication skills with the ability to develop strong relationships and work cooperatively with internal and external stakeholders.
Demonstrated ability to prioritise utilising solid judgment and decision-making capabilities.
Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously.
Desirable:
Knowledge of salary packaging would be advantageous.
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
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