Scheduling Assistant chez Home Instead

Home Instead is the leader in specialised care for the elderly, founded on personal experience we provide high quality care and companionship services for older people.

We are looking for a Scheduling Assistant to join our team, supporting the Scheduler in coordinating care services while ensuring the highest quality of service to our clients.

This role will be carried out on a full time basis at our Leek office, working Monday-Friday 9am - 5pm with additional out of hours working as part of an on-call rota.

We are offering a salary of £27,500.

Benefits:

• 45p per mile for travel
• Paid on-call (up to £4,200 per year)
• Up to £3,000 per year in our monthly bonus scheme
• Birthday off work paid
• Qualification & career progression opportunities
• Access to Blue Light Card and Home Instead discounts
• We pay for your enhanced DBS check
• Employee Assistance Programme
• Holiday purchase scheme

Responsibilities:

• Support the Scheduler in organising client visits
• Assist with day-to-day changes, including covering sickness, cancellations, and last-minute adjustments
• Communicate schedule changes promptly to Care Professionals and clients as required
• Help maintain small, consistent care teams to ensure continuity and quality of care
• Build positive relationships with clients and Care Professionals
• Collaborate with the Care, Client Services, and Quality Teams to help resource care packages efficiently
• Be part of the on-call rota, and do client visits during on-call when required

Who We’re Looking For

• Experience in a care setting
• Very confident using computers and able to quickly learn new IT systems
• Highly organised, detail-oriented, and able to stay calm under pressure
• Excellent communicator and strong team player
• Reliable, proactive, and willing to learn
• Must have a full driving licence and access to own vehicle