Lifestyle Tour Coordinator chez Reynolds Lake Oconee

Duties & Responsibilities: 

• Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
• Answer and accurately document all calls for Lifestyle reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.
• Review and familiarize yourself with all activities/events taking place on property and in the local community.
• Make and confirm Real Estate Lifestyle reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
• Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
• Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
• Check Departmental & Personal email and return messages promptly.
• Check the Golf Cancellation Policy daily on the Golf Course Status page.
• Communicate with entire team pertinent information provided directly to you.
• Audit Lifestyle reservation systems to ensure correct bookings for members and guests.
• Notify Management if anything seems amiss with system set-ups for tee times and Lifestyle reservations.
• Complete daily Lifestyle checklists per scheduled shift.
• Take inventory of office supplies & maintain a clean area.
• Set up and coordinate amenity deliveries for guests.
• Understand the history of the company to provide to visitors and guests, turns lights on/off, take inventory of supplies, and prepare coffee throughout the day insuring that the machine is off prior to closing.
• Perform other duties as directed by Management.

Safety Responsibilities & Requirements: 

• Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
• Takes personal responsibility for safety every day.

Qualifications/Requirements/Experience/Education: 

• 2 years office-related & customer service experience.
• Knowledge of the hospitality industry is preferred.
• Intermediate computer skills using Microsoft Word & Excel.
• Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
• Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
• Ability to handle multiple calls while maintaining a calm demeanor.
• Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
• Ability to lift up to 50lbs.
• Job requires sitting at desk (90%) and standing & greeting (10%).