Insurance and Collections Specialist chez Dental Excellence Group

Description

Company Core Purpose, Core Values

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. 

The practice has six core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.

Mission of Insurance and Collections Specialist

The Insurance and Collections Specialist’s direct support is the Director of Operations. The mission of this position is to assist patients and team in understanding and applying insurance benefits and help maintain a healthy company cash flow by collecting on current and past due accounts. 

Key Accountabilities

• Submit and process timely insurance claims
• Perform insurance benefit checks and document in patient files prior to patient appointments
• Monitor, follow up, and provide additional information for outstanding insurance claims
• Collect on current and past due patient accounts
• Update patient records and communicate with business team on account statuses and concerns. 
• Become well-educated and versed in insurance plans used most frequently by patients 
• Assist with other miscellaneous administrative duties as assigned

Key Competencies

• Professional, with the ability to maintain composure when exposed to stressful situations
• Prioritizes, organizes, and completes tasks in a timely and independent manner
• Strong administrative skills, including computer, documentation, and math abilities
• Dependable, specifically around attendance, accuracy, and follow-through
• Exceptional attention to detail
• High level of integrity and confidentiality
• Collaborative and strong communicator with all levels of management, staff, and patients
• Coachable and resourceful with ability to seek out and apply best practices, resources, and continuing education
• Positive attitude