Homeoffice PAYMENT SERVICES PROCESSOR chez STAR Financial Bank

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Payment Services Processor position is included in a workplace model that does allow remote work.

As a Payment Services Processor, essential responsibilities include:

• Perform all duties related to beginning of day in ACH such as pull files from various sites; verify file format accuracy & totals; enter data in miscellaneous Excel spreadsheets; run Jack Henry jobs; perform deletions, filter, reversals, and returns.
• Verification of ACH due files, testing new files, assist with any problem files and their correction; process files as needed. e. creating new files; change; import; create manual entries.
• Resolving daily “memo post” report and providing solutions to un-posted items for reject clerk; return code, end of day, notice of change, call originators.
• Reviews and responds to pre-note report; providing solutions to returns and corrections report for balancing clerk. Generating and providing information through email, on a spreadsheet, to customer and internal departments on a daily basis.
• Maintain and verify old and new account sheets at end of day.
• Perform Social Security verifications and reclamations as needed. Verify Death Notifications report daily and maintenance accounts that includes updating system with appropriate information.
• Perform duties necessary and related to end of day procedures. Verify EOD due files, balance Excel spread sheets, originate Fed file, complete EOD spread sheets.
• Provides customer support for INVESCO & STAR Sweep, Lockbox Services, Commercial Online Banking, ACH Origination & Remote Deposit Capture Enrollment & Set-up, Account Analysis, plus other ancillary services.
• Perform ACH Account Maintenance for Deposit Operations.
• Process incoming and outgoing wire transfers, ensuring verification of funds.
• Run Account Analysis Reports and Charges monthly.
• Daily settlement of AIM Mutual Funds, Cash Management Services, Escrow Retainage Contracts, RDC Inventory & Accounting, miscellaneous daily jobs.
• Respond to internal and external customers in a courteous and prompt fashion and perform necessary research to assist with possible solutions as needed.
• Provide all customers with an accurate verbal or written reply related to non-receipt, an out of balance GL, ARC, POP, Select Pay.
• Provide back up and support for other duties in the department as needed.
• Performs special projects as assigned such as competitive research and gap analysis, coordinating installation of new releases of Jack Henry software, review and determine applicability of new software proposals.
• Create ACH files as needed weekly or bi-weekly from data submitted.
• Manual origination of internal requests daily and monthly.
• Input into Jack Henry, returns as requested by stop pays clerk and research clerk.
• Maintaining parameter match information with new additions and updates as needed.
• Assist with research and documentation and responses for all annual and internal audits.
• Assist with coordination of annual Jack Henry Release.
• Maintenance of interdepartmental and external spreadsheets.

Skills Needed

• Strong working knowledge of spreadsheet programs.
• Analytical; Strong detail orientation to accurately prepare data and reports.
• Demonstrated organizational skills.
• Ability to multi-task.
• Excellent oral and written communication skills.
• Ability to work independently or as part of a team.
• Intermediate skills in Microsoft Word and Excel.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement  Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays. 

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.