Client Services Analyst - Pittsburgh, PA chez University of Pittsburgh

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Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.

Job Summary
Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions 
High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

Physical Effort 
Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

 
Assignment Category Full-time regular
Job Classification Staff.End User Computing Analyst II
Job Family Information Technology
Job Sub-Family End User Support
Campus Pittsburgh
Minimum Education Level Required Associate's Degree
Minimum Years of Experience Required 3
Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule Monday through Friday, 8:30am to 5pm
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable

Analyst

Associates

Pittsburgh

Pennsylvania