Patient Care Coordinator - Dept Of Medicine chez Hartford Hospital

%3Cp class=%22MsoNormal%22%3EWork where%26nbsp;%3Cstrong%3Eevery moment%3C/strong%3E%26nbsp;matters.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3EEvery day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EHartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EJob Summary:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cdiv align=%22center%22%3E%3Ctable class=%22LightList1%22 style=%22border-collapse:collapse;border-style:none;mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-table-layout-alt:fixed;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22 width=%22733%22%3E%3Ctbody%3E%3Ctr style=%22height:85.65pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;mso-yfti-lastrow:yes;%22%3E%3Ctd style=%22height:85.65pt;padding:0in 5.4pt;vertical-align:top;width:549.9pt;%22 width=%22733%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-yfti-cnfc:80;%22%3EAs directed by the Dept of Medicine leadership team, the Patient Care Coord will act as a liaison with new patients, the Hospitalist and Advanced Practitioners from the Dept of Hospital Medicine responsible for their care. As the care plan is supported by several different providers that operate separately from the patient’s primary care physicians and specialists, there is a need to support the patient in key moments of their care: arrival (way finding, contact information, care plan and support), stay (communication with physician, support with family communication) and transition (post discharge contact to gather feedback on care provided by hospitalists/AP, running of reports, data collecting, etc.) Key to creating a positive experience will be expectation setting about hospitalist interactions, communication about care plan, re-setting of expectations with Providers, including but not limited to onboarding of new Providers around the Patient Experience Role.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0in;%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0in;margin-right:-27.35pt;margin-top:0in;text-indent:.25in;%22%3EJob Responsibilities:%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cdiv align=%22center%22%3E%3Ctable class=%22LightList1%22 style=%22border-collapse:collapse;border-style:none;mso-border-alt:solid black 1.0pt;mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-table-layout-alt:fixed;%22 border=%221%22 cellspacing=%220%22 cellpadding=%220%22 width=%22666%22%3E%3Ctbody%3E%3Ctr style=%22height:13.2pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;%22%3E%3Ctd style=%22border-style:none;height:13.2pt;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-yfti-cnfc:80;%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:.35in;mso-yfti-irow:1;%22%3E%3Ctd style=%22border-style:none;height:.35in;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:16;text-indent:-.25in;%22%3E1.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Responsible for meeting with newly admitted patients (acute units and ED boarders) to greet, orient to hospitalist team members and workflow, review facility logistics, describe and distribute informational materials, conduct Redcap Survey to obtain data and answer questions. Identify and connect with patient support person as needed.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:13.85pt;mso-yfti-irow:2;%22%3E%3Ctd style=%22border-style:none;height:13.85pt;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:80;text-indent:-.25in;%22%3E2.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Collect data and key metrics related to patient care gaps and problems in alignment with Quality data metrics. Report these to the appropriate departments/leaders for immediate follow-up. Develop reporting strategies for key metrics and patterns for short-and long-term timeframes. Run reports from Press Ganey, Redcap and Vizient.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:26.0pt;mso-yfti-irow:3;%22%3E%3Ctd style=%22border-style:none;height:26.0pt;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:16;text-indent:-.25in;%22%3E3.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Act as intermediary to hospitalist administrators and providers on behalf of patients and their families.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:.35in;mso-yfti-irow:4;%22%3E%3Ctd style=%22border-style:none;height:.35in;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:80;text-indent:-.25in;%22%3E4.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Serves as a resource to patients and families as well as staff, nursing leadership and providers; responds to concerns and questions related to the care and/or experience provided. Direct complaints and grievances to the appropriate hospital staff/leader or Office of Customer and Patient Relations.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:15.0pt;mso-yfti-irow:5;mso-yfti-lastrow:yes;%22%3E%3Ctd style=%22border-style:none;height:15.0pt;padding:0in 5.4pt;vertical-align:top;width:499.25pt;%22 width=%22666%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:16;text-indent:-.25in;%22%3E5.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Perform other related duties as required%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3C/div%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:115%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%26nbsp; Associate degree required, Bachelor’s Degree preferred.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; Minimum 3-5 years customer/consumer experience in hospitality or healthcare (payer or provider), Excel.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; At least 5 years of customer/consumer experience in hospitality or healthcare (payer or provider) preferred.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EWe take great care of careers.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EWith locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.%26nbsp; Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.%26nbsp; We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.%26nbsp; Every moment matters.%26nbsp; And this is%26nbsp;%3Cstrong%3Eyour moment%3C/strong%3E.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EAs an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.%3C/strong%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Postuler maintenant