Director of Clinical Integration chez Bowen Health

The Director of Clinical Integration will collaborate with the Vice President of Clinical Services, Director of Clinical Programming, and the Medical Director to ensure ease of access and smooth transition between clinical services provided across Bowen Health’s service continuum.  Focus on process, procedure and systems to support this care delivery model and innovate where necessary to meet patient need, while holding a deep commitment to compassionate, patient centered care in an integrative care model.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation. 

• Develop and expand access points as well as transition workflow and systems to support access to and from each care setting across service continuum and allow for simultaneous care in different care settings.  Care settings include but are not limited to skills services, mental health therapy, substance use treatment, psychiatric medication management, inpatient psychiatric service delivery, residential care, primary care, and dental care.
• Develop systems and standards for collaborative care and information sharing with external care providers and referral sources, both sending and receiving referrals and collaborating care decisions with a care model of Bowen Health as patient’s total healthcare home.
• Develop systems for information sharing and care collaboration with key operational partners facilitating care provided to patients at Bowen Health such as pharmacy, lab and diagnostics.   
• Create electronic medical record workflow alignment to support care collaboration and integration. 
• Create system that allows ease of data collection and tracking of key performance indicators around clinical care delivery.
• Create, update and align policies with evolving care standards and service delivery. 
• Foster a culture of compassion, connection, and accountability in care delivery, with patient centered care at forefront of care delivery model. 
• Seek continuous improvement utilizing process improvement strategies and interdisciplinary review.
• Lead change across disciplines.

Required Skills/Abilities:

• Excellent collaborator and communicator across clinical and administrative teams to drive integration 
• Utilizing input (surveys, panels) from patients, external partners, and community stakeholders to guide improvements 
• Ability to update and align policies with evolving care standards 
• Comfortable navigating change and uncertainty 
• Seek to explore new systems and technologies, develop plan, and implement 
• Committed to ethical care delivery 
• Value transparency in documentation and patient access 
• Strong writing and documentation skills 
• Skilled in data driven decision making
• Strong background in process improvement

Required Qualifications:

• Education:
  • Master’s degree in a healthcare-related field is strongly preferred.  Examples: Healthcare Administration, Public Health, Nursing, Social Work, Clinical Psychology, or an MBA with a healthcare focus.
  • Licensure or certification in a clinical discipline (e.g., RN, NP, LCSW, PsyD, MD, etc.) is highly desirable, especially if they’ve practiced clinically.
• Experience:
  • 7–10 years in healthcare settings, with 3-5 years in integrated care system and leadership/administrative role preferred.
  • Proven success in:
    • Clinical operations management
    • Integrated care delivery across multiple service lines (mental health, substance use, primary care, etc.)
    • Process improvement and change management 
    • EMR optimization and data-driven decision making
    • Experience working with interdisciplinary teams and external partners (labs, pharmacies, referral networks)

• Certificate or Professional License: Licensure or certification in a clinical discipline (e.g., RN, NP, LCSW, PsyD, MD, etc.) is highly desirable, especially if practiced clinically.

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and tb test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace: 

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.