Surveillance Shift Manager chez Four Winds Casino New Buffalo

SUMMARY: 

Responsible for supervising Surveillance staff and the overall management of activities of the Surveillance monitor room on assigned shift, in an effort to ensure the protection of life and property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Monitor all areas of the property, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution.  
• Ensure the quality of operations in the Surveillance Department on assigned shift.  
• Apply advanced knowledge of all rules and regulations of the Gaming Commission toward ongoing training and development of Surveillance staff to ensure strict adherence throughout the property.
• Protect casino assets and gaming integrity by assisting and managing team to provide consistent and thorough monitoring of activities throughout the casino property, particularly on the gaming floor.  
• Ensure timely completion and accuracy of Surveillance reports.
• Train Surveillance employees on assigned shift to understand the purpose of an assigned task and ensure all are completed in a timely, efficient manner.  
• Responsible for the ongoing management of assigned shift’s schedule to ensure the Surveillance monitor room is appropriately staffed at all times.   
• Will actively participate in the selection, training, evaluating, coaching, and discipling of Surveillance Operations employees.    
• Actively promote a positive and cohesive team environment by encouraging Surveillance staff to assist one another, by sharing job knowledge and experience when needed.    
• Review daily activity reports and prepare shift reports for management and incoming shift teams.  
• Coordinate with the Security Department on open investigations and reported suspicious activity requiring further investigation and possible intervention. 
• Will help facilitate the flow of information throughout the department, by attending regularly scheduled departmental meetings.  
• Review documents and video coverage and report any unusual or suspicious activities to appropriate internal and external management, and outside agencies, as needed. 
• Use Surveillance CCTV to regularly inspect the premises to identify potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.  
• Make recommendations to Surveillance leadership, when appropriate, regarding improved processes and procedures of the casino operation, with the protection of company assets in mind.  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises the activities of all surveillance employees on assigned shifts.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School Diploma or general education degree (GED) required.  Bachelor’s degree in criminal justice or related area from a four-year college or university preferred.  1 year of FW surveillance experience with documented performance and knowledge excellence.   

SPECIAL QUALIFICATIONS:

Knowledge of and experience with closed circuit television equipment required.  A minimum of two years in law enforcement, casino surveillance, or related area required.  Must possess excellent observational and communication skills.  Must be able to detect schemes or cheating activity directed toward the casino or its guests.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.