Customer Service and Sales Representative I chez Smart City Networks

Location: Walter E. Washington Convention Center
Employment Type: Full-Time

Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)

Pay Rate: $20.00 per hour 

Join the Team Powering the Nation’s Biggest Events

At Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we’ve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.

Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on, and stays connected.

About the Role

We’re looking for energetic, customer-focused individuals to join our Washington. DC team. As a Customer Service Representative, you’ll be right at the heart of the action; helping exhibitors and event guests get the services they need and ensuring everything runs smoothly behind the scenes.

You’ll learn valuable skills in tech, sales, and customer service, all while being part of some of the most exciting events in the city.

What You’ll Do

• Welcome and assist guests at the service desk during live events
• Process service orders and payments using our internal systems
• Answer questions, provide support, and offer service recommendations
• Work closely with our operations team to make sure services are delivered on time
• Keep customer documentation organized and accurate
• Learn to spot opportunities for upselling additional services

What You Bring

• High school diploma or equivalent
• Friendly, clear communicator with great people skills
• Comfortable using computers and learning new tools
• Organized, self-motivated, and a team player
• Able to work a flexible, event-based schedule (including evenings, weekends, and holidays)
• No prior experience needed, we provide training

Perks & Benefits

We take care of our team, on and off the floor. Here’s what you’ll get:

• Competitive pay and opportunity for growth
• Medical, dental, and vision coverage
• Prescription drug benefits
• Paid time off
• $50 Metro Card per Month
• Supplemental accident, critical illness, and hospital care
• Flexible Spending Account (FSA)
• Short-term and long-term disability insurance
• Basic and voluntary life insurance and AD&D
• Employee wellness programs
• Tuition reimbursement
• Life Assistance Program (LAP)
• 401(k) retirement plan
• Front-row access to exciting events and conventions
• Fun, supportive team atmosphere
• Every event is different ...no two days are the same!

A Few More Things to Know

• You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
• Employment is contingent upon a successful background check.

Why Smart City?

We’re proud to offer more than just a job, we offer a place to grow. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.