- Professional
- Bureau à Tempe
This position is responsible for the efficient transportation and delivery of product to customers in a manner and condition that meets customer and company requirements. Duties will include the delivery of material to warehouse locations and customer offices. Must maintain high safety standards and comply with all Federal Motor Carrier Safety Regulations (FMCSR). The position is also responsible for the timely reporting and communication to drivers, customers, clients, operations, and customer service on status of FIDELITONE delivery routes.
ESSENTIAL FUNCTIONS
Driver
- Transports and delivers goods in accordance with the schedule as determined by supervisor
- Properly secures loads and ensures loads are within weight limits
- Verifies counts and condition of goods loaded and unloaded. Makes reports of overages, shortages, and breakage/damage as needed
- Unload deliveries and reload shuttle shipments
- Will be required to sort, load, unload, and consolidate boxes, pallets, and containers as needed for correct and efficient distribution
- Assures that all equipment/product is safely loaded and securely transported
- Ensures good customer relations by consistently delivering orders on time and acting in a courteous and professional manner
- Reports into the dispatch office when completing a scheduled delivery and/or when delayed
- Completes daily equipment (truck) maintenance logs, delivery, and driver logs
- Verifies all customer documentation is completed, and that all activity is reported accurately by reviewing and returning all paperwork to the office on a daily basis
- Operates the truck in a safe manner. Reports any vehicle problems and defects. Must comply with all Federal Motor carrier Safety Regulations (FMCSR) and other standards and regulations.
- Maintains a good driving record
- Assures that the truck is unloaded, well kept, and maintained
- Abides and follows company safety policy and conducts all activities safely
- Duties will include the delivery of equipment and products
- May train new company drivers on routes and customer processes and procedures
- Assists with any other tasks in the warehouse or deliveries as necessary
- Other duties as assigned
Dispatcher
- Communicate with drivers and client contacts to ensure timely delivery to FIDELITONE customers
- Responsible for sorting and preparing all delivery paperwork
- Ability to operate FIDELITONE routing processes and/or software to effectively schedule, instruct, route, assist, and communicate with drivers
- Works with and assists drivers and customers to problem solve and provide excellent customer service
- Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
- Responsible for communicating cancelled or rescheduled deliveries to end customer and client
- Other duties as assigned
Required Skills
- Must be able to read, write, comprehend and speak English
- Must have a current/unexpired REAL ID compliant driver’s license
- Must have a current medical certificate, or the ability to obtain one
- May be required to train and gain certification in HAZMAT and/or other pertinent transportation-related certifications
- Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators when applicable, as well as pertinent OSHA, HAZMAT, and transportation-related certifications that may be required
- Ability to communicate effectively across all levels of management, peers, and clients is necessary
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required
- Intermediate computer proficiency in Excel and Word
- Heavy lifting required (75+ lbs assisted)
- Ability to work a flexible schedule, including weekends and overtime with little notice
- Must successfully complete a criminal background investigation and drug screen
- Must maintain a clean MVR, criminal record and remain drug free
- Must be able to navigate in various weather conditions
Required Experience
- A minimum one year of driving experience
- High school diploma or equivalent
- 2-5 years prior dispatch experience a plus
- 1 year of related experience in a box truck preferred
- Bilingual helpful not required
