Fiber & Wireless Service Technician chez Ideatek Telcom LLC

Description

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

Location:

The individual in this role will support services in and around the Oakley, KS area.

Opportunity:

Hard working, detail focused team members needed! Are you looking to be a part of the excitement of our growing team? Our team is seeking a Fiber & Wireless Service Technician to support business operations. If you are hard working and have a passion for problem solving and delivering a high level of customer service, this opportunity may be for you.

This is a Tuesday - Saturday work schedule.

Key Responsibilities:

• Perform fiber optic cable splicing and repairs in outdoor environments.
• Deliver and maintain wireless services for customers, including aligning internet dishes and wireless receivers
• Work at various heights, including roofs, poles, and ladders.
• Knowledge of and maintaining splicing schematics and spreadsheets
• Record accurate splicing and field notes to support service timelines.
• Provide an exceptional experience to customers by being friendly, patient, and efficient.
• Troubleshoot and resolve customer connection issues.
• Service drops from terminals and ensure reliable fiber delivery to businesses.
• Build plant construction and decommissioning of old plant
• Ability to handle service repairs independently
• Service and repair VOIP for both residential and business customers.
• Ensure all work meets quality standards, safety protocols, and customer satisfaction goals.

Desired Attributes:

• High aptitude for learning and growing skills and knowledge
• Self-motivated; must be able to work independently with minimal direction (at completion of training period)
• High attention to detail
• High sense of urgency and follow through
• Excellent verbal and written communication skills
• Adaptable to changing priorities

Experience/Knowledge Required:

• High School diploma or equivalent
• 2+ years of work experience
• Must possess and maintain a Valid Driver’s License
• Ability to work an on call rotation- including nights, weekends, and holidays
• Ability to work both underground and in aerial environments (i.e. climbing ladders and/or bucket truck)
• Ability to work outdoors in various conditions
• Ability to differentiate colors
• Ability to lift up to 70 lbs

Preferences:

• Prior experience in telecommunications

Why Work for IdeaTek:

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify