Director - EMS chez None

1. Directs all aspects of department operations effectively and efficiently.

• Oversees day-to-day operations, which includes problem solving issues and ensuring effective processing.
• Develops and documents department procedures to ensure consistent and accurate processing.
• Works with other departments in providing services and resources.
• Monitors workflow and department processes.
• Develops and maintains department policies.
• Sets and achieves department goals and objectives.

 2. Renders emergency and non-emergency medical care in those areas for which they are certified as part of this authorized service program:

• At the scene of an emergency
• During transportation to a hospital
• While in the hospital emergency department
• Until patient care is directly assumed by a physician or by authorized hospital personnel
• During transfer from one medical care facility to another or to a private home

 3. Renders lifesaving services for Shenandoah Medical Center as a member of its authorized service program pursuant to the emergency medical care provider’s certification and under the direct supervision of the physician or registered nurses.

• Obtains information regarding mechanism of injury.
• Utilizes the Out-of-hospital trauma triage destination decision protocol.
• Performs all First Responder Level, EMT-Basic Level and EMT-Intermediate level emergency medical skills.
• Performs the EMT-Paramedic level skills identified in the United States D.O.T. EMT-P curriculum, as well as Endotracheal intubation; Pharmacological intervention; Maintenance and monitoring of intravenous infusion of blood and blood products; Tension Pneumothorax; Chest decompression; Cricothyrotomy and transtracheal insufflation; Gastric tube insertion; Nasogastric tube insertion; Rotating tourniquets; Urinary catheterization; and Intraosssoeus infusion.
• Provides pre-hospital stabilization of the severely injured patient consisting of assessment, extrication, initiation of resuscitation, and rapid transportation to the closest appropriate hospital.
• Fulfills the roles and responsibilities of a Trauma Team Member.

4. Responsible for scheduling, budgeting, equipment and supply ordering, maintaining ambulance in proper working condition.

• Assures that the ambulances are stocked and ready at all times.
• Performs routine vehicle, equipment and supply checklists at the beginning of each shift, maintain supply levels in each unit, when necessary.
• Keeps ambulances clean inside and out and garage area clean and clear of debris.

5. Communicates effectively.

• Conveys report on patient status and ETA in a clear, concise manner.
• Communicates and collaborates effectively with other health team members.
• Identifies and recognizes abnormal symptoms/changes in patient condition. Appropriately reports condition changes to medical provider.
• Completes proper patient reports after each call with appropriate signature forms accurately completed and signed.

6. Promotes and ensures patient safety in performance of all responsibilities.

• Administers procedures in a timely and safe manner according to health care provider orders and hospital policy.
• Demonstrates proficient technical/clinical skills and operational knowledge of equipment on unit.
• Informs and involves supervisor regarding patient care issues in a timely and appropriate manner.
• Utilizes proper body mechanics, transfer/lifting techniques and appropriate equipment to minimize fall risk to patient and injury to self.

 7. Directs and performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.

• Works with department management to ensure effectiveness in the application of employee relations within their areas of accountability.
• Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
• Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc.
• Addresses employee issues in an effective and timely manner.
• Communicates with CEO and HR regarding employee issues appropriately in an effort to obtain guidance and reduce potential organizational liability.
• Enforces and interprets policies and procedures with employees, as necessary.
• Administers annual performance appraisal process for staff, with feedback for positive reinforcement of strengths and opportunities for growth/improvement.

8. Recruits and develops a qualified and productive workforce.

• Maintains and creates reporting job descriptions.
• Recruits effectively for department positions by following established hiring practices and guidelines.
• Orients new employees in a thorough manner to department and organizational operations and procedures.
• Provides training to department staff in an appropriate and thorough manner.
• Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
• Monitors and verifies the compliance of staff in regards to maintaining required licenses and certifications, as applicable.

9. Direct departmental financial operations.

• Maintains, develops, monitors and reports budgets, expenses, variances and strategic planning for department.
• Maintains timekeeping records and updates appropriately and accurately for department staff.
• Works with vendors and management, as appropriate, to negotiate best value purchases.
• Guides and participates in annual budgeting planning process for areas of responsibility.

10. Performs other duties as assigned.