Centralized Warranty Manager chez Campers Inn RV

Campers Inn RV is looking for a Centralized Warranty Manager. This role is responsible for the training, support and ensuring the claims processing standards for the company are meeting the department goals.  This position is located in Jacksonville, FL.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions. 

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.                                                    

What We Offer

1. Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
2. Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: 
   1. Major Medical Insurance
   2. Dental Insurance
   3. Vision Insurance
   4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
   5. Employee Assistance Program (EAP)
   6. Paid Time Off
   7. Qualified retirement plan (401k) with Employer Match 
3. Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

1. Develop and facilitate routine industry and company warranty trainings 
2. Manage and oversee the Regional Warranty staff 
3. Ensure the claims process is meeting standard company goals and expectations 
4. Work closely with the National Fixed Ops Director to achieve company goals and initiatives

Work Setting: Hybrid, including significant travel

 Qualifications

1. Education: 
   1. High School Diploma or equivalent is required
2. Experience:
   1. A minimum of one year of RV experience is preferred
3. Abilities:              
   1. Travel required to company locations (up to 50%). A valid drivers license and good driving record required. 
   2. Solid communication skills. Must be able to demonstrate effectiveness working with various levels of management, staff and/or outside contacts
   3. Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
   4. Ability to multitask in a fast paced environment
   5. Reliable, self motivated, and strong work ethic 
   6. Ability to work independently as well as on a team
   7. Self-motivated and able to work under minimal supervision
   8. Proficiency in MS office
   9. Knowledge or ability to learn company system applications, such as Systems2K and other applicable software
   10. Ability to continuously engage in visual activities, such as use of computer, files, and reports

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time