Brand Ambassador Supervisor chez TransWest

About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve. 

As a Brand Ambassador Supervisor at TransWest, you will lead a team of frontline representatives who are the face of our transportation services. You will be responsible for upholding the highest standards of customer service while supporting, training, and mentoring Brand Ambassadors to ensure they create a welcoming, safe, and seamless experience for every client.  

*This role is open to current TransWest Team Members only. To be considered, candidates must apply by 10/14/2025. Interviews will begin 10/15/2025.*

Compensation:  

• $24.26 - $28.76/ Hour 
• TransWest Brand Ambassador's will make $3.50 / hour on top of current hourly rate.

Benefits: 

• Medical, Dental, Vision & Life Insurance 
• 401k with matching 
• Annual pay raises 
• Holiday pay 
• Paid Time Off with increasing amounts based on your years of service 

Responsibilities: 

• Supervise and coach Brand Ambassadors across various locations, including downtown Seattle, downtown Bellevue, and other offsite sites throughout the greater Seattle area. 
• Provide timely and constructive performance feedback to Brand Ambassadors' managers to support ongoing development. 
• Lead by example, consistently demonstrating professionalism, reliability, and adherence to company standards. 
• Maintain operational flexibility by working effectively at all existing service locations and quickly adapting to new site deployments. 
• Collaborate with dispatch and driver team leadership to address operational issues such as road closures, shuttle delays, early departures, and lost & found reporting. 
• Support team logistics by assisting with tasks such as distributing uniforms and gear to staff. 
• Maintain a strong understanding and application of the "Three S's": Safety, Service, and Schedule. 
• Safety: Enforce and model adherence to load zone safety protocols, ensuring a safe environment for passengers, team members, and the public. 
• Service: Uphold TransWest’s customer service standards by delivering a professional experience and supporting the team in maintaining appearance and conduct policies. 
• Schedule: Utilize mobile apps (e.g., TripShot) to monitor shuttle routes, track live vehicle locations, and assist team members in staying on schedule. 
• Perform additional duties and support special projects as assigned. 

Requirements: 

• Consistent and dependable attendance record 
• Reliable transportation and a personal vehicle required for prompt travel between multiple work locations 
• Demonstrated leadership capabilities with a proactive, team-oriented mindset 
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse teams and clients 
• Adaptable and able to remain calm and solution-focused in dynamic or changing environments 
• Proficient in Microsoft Office Suite, including Teams, Outlook, and Excel 
• Comfortable using mobile applications such as TripShot and Paycom for operational and HR-related tasks 
• Motivated to contribute to the ongoing development and improvement of the Brand Ambassador program 
• Physically able to stand and walk for the duration of a shift 
• Must be at least 18 years of age 
• Clear and effective verbal communication skills 
• Ability to pass a pre-employment drug screening and background check 

TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office. 

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.