Travel Info Counselor I or II - Wichita Falls chez Texas Department of Transportation

TxDOT's Travel Information division is looking for a Travel Information Counselor I or II for our Wichita Falls Travel Information Center.  We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let’s talk!

%3Cp class=%22MsoNormal%22%3EAt TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including: %3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22%3ERetirement Plans%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EAlternative and/or Flexible Work Schedules%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EPaid Leave and Holidays%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EHealth Premiums paid at 100% for Full-Time Employees%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EOn-the-Job Training%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3ETuition Assistance Program%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EHolistic Wellness Program with Leave Incentives%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3ECareer Development and Advancement Opportunities%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22%3EFamily-Friendly Policies and Programs %3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22%3EIn 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3EFor a complete list of our total compensation package please visit our website at: %3Ca href=%22https://ftp.dot.state.tx.us/pub/txdot-info/hrd/careers/hidden_benefits.pdf%22 target=%22_blank%22 rel=%22noopener%22%3ETotal Compensation Package%3C/a%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3ETo view benefits available to all State of Texas employees visit:%26nbsp;%3Ca href=%22https://ers.texas.gov/benefits-at-a-glance%22 target=%22_blank%22 rel=%22noopener%22%3EBenefits at a Glance | ERS (texas.gov)%3C/a%3E%3C/p%3E
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 Travel Counselor I

Performs routine travel coordination and information services in a travel information center. Work involves extensive
contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Travel Counselor II

Performs complex (journey-level) travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. May train others. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Essential Duties:

Travel Counselor I

•    May assist in making presentations to community and touring groups; and at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
•    May assist in emergency situations including visitor injuries, unusual travel information center events, and providing 24- hour relief efforts during natural disasters.
•    Assists in conducting Travel information center building and ground inspections, reports issues to the supervisor.
•    Employs safety and security measures in the travel information centers and activities.
•    Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
•    Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
•    Performs other job responsibilities as assigned.

Travel Counselor II

•    May train other employees.
•    Assist in making presentations to community and touring groups, at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
•    Assists in emergency situations including visitor injuries, unusual travel information center events, and providing 24-hour relief efforts during natural disasters.
•    Assists in coordinating projects, and promotional activities and events with other state agencies and private entities.
•    Assists in travel information center operational activities such as preparing expense accounts, reviewing billing statements, and monitoring and managing travel information center inventory.
•    Conducts travel information center building and grounds inspections, reports issues to the supervisor.
•    Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
•    Employs safety and security measures in the travel information centers and activities 
•    Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
•    Performs other job responsibilities as assigned.

*!%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EMinimum Qualifications:%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-left:40px;%22%3E%3Cbr%3E%3Cstrong%3ETravel Counselor I%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EEducation:%26nbsp;%3C/strong%3EHigh School Grad or Equivalent in general high school studies.%26nbsp; %3Ci%3ECollege education and/or relevant technical training may be substituted for experience on a year per year bas%3C/i%3Eis%26nbsp;Substitutions for Minimum Qualifications%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EExperience:%3C/strong%3E%26nbsp;1 year customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ETravel Info Counselor II%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EEducation:%26nbsp;%3C/strong%3EHigh School Grad or Equivalent in general high school studies.%26nbsp; %3Ci%3ECollege education and/or relevant technical training may be substituted for experience on a year per year bas%3C/i%3Eis%26nbsp;Substitutions for Minimum Qualifications%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EExperience:%26nbsp;%3C/strong%3E3 years customer service, event coordination, travel consulting, tourism work, or related experience (Experience can be satisfied by full time or prorated part time equivalent)%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-left:40px;%22%3E%3Cstrong%3ELicenses and Certifications:%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EValid driver’s license. This position requires driving a state vehicle.%3C/li%3E%3Cli%3EMust successfully complete all phases and evaluations of the departmental Travel Counselor training program and be designated a Texas Certified Professional Travel Counselor within two (2) years of hire or becoming a Travel Counselor II.%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3Cbr%3E%3Cstrong%3E%26nbsp;%26nbsp; %26nbsp;%3C/strong%3E%3Cbr%3E%3Cstrong%3ECompetencies:%3C/strong%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ETravel Counselor I%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ESome knowledge of%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Office practices and administrative procedures%3Cbr%3E• %26nbsp; %26nbsp;Travel and tourism information services%3Cbr%3E• %26nbsp; %26nbsp;Texas geography, history and cultures%3Cbr%3E• %26nbsp; %26nbsp;Texas attractions, travel and tourism%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ESome skill in%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Accurately assessing potential emergency situations%3Cbr%3E• %26nbsp; %26nbsp;Preparing and maintaining confidential and sensitive records, files and reports%3Cbr%3E• %26nbsp; %26nbsp;Using computers and applicable programs, applications and systems%3Cbr%3E• %26nbsp; %26nbsp;Conducting inventory activities%3Cbr%3E• %26nbsp; %26nbsp;Maintaining a safe working environment%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAbility to%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Safely address emergency situations%3Cbr%3E• %26nbsp; %26nbsp;Communicate effectively%3Cbr%3E• %26nbsp; %26nbsp;Read and interpret maps%3Cbr%3E• %26nbsp; %26nbsp;Stand for long periods of time%3Cbr%3E• %26nbsp; %26nbsp;Prepare reports%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3ETravel Counselor II%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EConsiderable knowledge of%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Office practices and administrative procedures%3Cbr%3E• %26nbsp; %26nbsp;Statistical compilation practices and techniques%3Cbr%3E• %26nbsp; %26nbsp;Travel and tourism information services%3Cbr%3E• %26nbsp; %26nbsp;Texas geography, history and cultures%3Cbr%3E• %26nbsp; %26nbsp;Texas attractions, travel and tourism%3Cbr%3E• %26nbsp; %26nbsp;Inventory/stock control procedures%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EProficient skill in%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Accurately assessing potential emergency situations%3Cbr%3E• %26nbsp; %26nbsp;Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved%3Cbr%3E• %26nbsp; %26nbsp;Maintaining effective working relationships with others%3Cbr%3E• %26nbsp; %26nbsp;Dealing courteously and effectively with the public%3Cbr%3E• %26nbsp; %26nbsp;Coordinating and scheduling activities/resources%3Cbr%3E• %26nbsp; %26nbsp;Preparing and maintaining confidential and sensitive records, files and reports%3Cbr%3E• %26nbsp; %26nbsp;Developing and giving presentations%3Cbr%3E• %26nbsp; %26nbsp;Using computers and applicable programs, applications and systems%3Cbr%3E• %26nbsp; %26nbsp;Conducting inventory activities%3Cbr%3E• %26nbsp; %26nbsp;Maintaining a safe working environment%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAbility to%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E• %26nbsp; %26nbsp;Safely address emergency situations%3Cbr%3E• %26nbsp; %26nbsp;Communicate effectively%3Cbr%3E• %26nbsp; %26nbsp;Read and interpret maps%3Cbr%3E• %26nbsp; %26nbsp;Stand for long periods of time%3Cbr%3E• %26nbsp; %26nbsp;Prepare reports%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EPhysical Requirements and Working Conditions:%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Subject to environmental conditions; protection from weather but not temperature changes%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Subject to noise%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Subject to vibration%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Sedentary work: Lift up to 10 lbs. at a time and occasionally carry files/small tools%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10 lbs%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Standing-prolonged periods of time%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Lifting-raising objects from lower to higher position/horizontally to a different position%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Fingering-picking, pinching, typing; working primarily with fingers rather than whole hand%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Grasping-applying pressure to an object with fingers and palm%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Talking expressing or exchanging ideas by spoken words%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Hearing-perceive sound at normal speaking levels; receive information by oral communication%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E• %26nbsp; %26nbsp;Visual Acuity-determine work quality/make general observations of facilities/structures%26nbsp;%3C/span%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-tab-count:1;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EConditions of Employment:%3C/strong%3E%3Cbr%3EPlease click this link to read the standard conditions of employment for all positions: %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://ftp.txdot.gov/pub/txdot-info/hrd/careers/standard-conditions.pdf%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3EStandard Conditions of Employment (TxDOT)%3C/a%3E%3C/a%3E%3C/p%3E%3Cul%3E%3Cli%3EThis job has been identified as physically demanding and will require a pre-employment physical.%26nbsp;%3C/li%3E%3Cli%3EMust pass a drug test prior to employment for safety impact positions. This is a Safety Impact position and will be subject to random drug testing.%3Cul%3E%3Cli%3E%3Ci%3EPlease note that the Department of Transportation%27s Drug and Alcohol Testing Regulation – 49 CFR Part 40, at 40.151(e) – does not authorize “medical marijuana” under a state law to be a valid medical explanation for a positive drug test result for an employee in this position.%3C/i%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cbr%3E%26nbsp;%3C/p%3E
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TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. 

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
 

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The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information
 

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