- Professional
- Bureau à London
- Team: Client Success
- Reporting to: Client Success Team Manager
- Location: London or Manchester, UK
- Hybrid working supported, around 10-20% on-site requirement with ability to commute into either Manchester or London office as necessary for monthly in-person days
- Full-time/37.5 hours a week: (flexible hours and working options welcomed - please state this in your application). Core hours are 10-6pm, Monday-Friday.
- Salary Range: We would like to pay £32,000 - 37,000 for this role DOE
- Some travel to visit clients throughout the UK and the Republic of Ireland if required.
About us
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 260, based across our New York, London and Manchester offices and working with over 750 arts organisations in North America, the UK and Australia.
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 260, based across our New York, London and Manchester offices and working with over 750 arts organisations in North America, the UK and Australia.
The role
We’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sectors use data and software for the better.
Consultants partner with Spektrix clients to utilise Spektrix software and data to achieve their strategic goals, focusing on audience development, revenue growth, donations, and streamlined business practices. You will do this through leading sessions and facilitating conversations, advising on the right approach, problem-solving, training, and data analysis. Your role is to really understand our clients’ needs and advise on the best solution that delivers long-term impact and successful adoption of the Spektrix tools.
To enable this, you’ll be part of a team dedicated to the success of a cohort of our clients. You will play a key role within that team, delivering high impact solutions to meet clients’ needs. Additionally, you will be part of our global community of consultants who work on initiatives together.
Accountabilities and Responsibilities
Accountabilities
- Ensure you deeply understand the needs of our clients and use this context to bring the most impactful solutions to your interactions with clients.
- Ensure you identify opportunities to upskill and problem solve to improve effective use of our platform.
- Ensure the projects you work on are effectively tracked and reported on and bring about a step change for our clients.
- Ensure the clients you are accountable for are proactively relationship managed and set up for long term success with Spektrix.
- Ensure our day to day client experience is of the highest quality by coaching and collaborating with others in your team to support your cohort of clients and their long-term success.
Responsibilities
- Contribute to the knowledge and understanding of our clients’ contexts and advocate for our clients’ needs to constantly improve our offering (both product and services).
- Contribute to cross-team initiatives to progress the quality and effectiveness of our consultancy offering, ensuring we deliver maximum value to clients as efficiently as possible.
Your day-to-day may look like:
- Proactively working with client organisations to ensure that they are using the tools provided by Spektrix and our Partners, to successfully develop their audiences, grow their donations and sales, or streamline their business practices.
This includes:
- Designing, delivering and evaluating consultancy projects:
- scoping what the client is trying to achieve.
- collaborating with clients to suggest the best solution to meet requirements.
- setting up the means to measure the solution has had the desired impact
- enable continuous improvement and successful adoption of the solution.
- sharing success stories and learnings.
- Training clients online or in person.
- Providing over-the-phone/remote system support. For example, advising clients on best practice use of the system, creating bespoke reports or seating plans for our clients.
Additionally you may also be:
- Coaching team members to maximise every opportunity with clients to impact their success and utilise our advisory support.
- Contributing to the development of our online training resources.
- Creating resources to support clients with the effective adoption of our solution.
Key Requirements
You should have:
- Excellent interpersonal and communication skills in person, over the phone and in writing.
- The ability to guide colleagues and/or external stakeholders through change by cheerleading the benefits, managing expectations and effective communication.
- The skills to be able to use technology and/or data to solve problems, measure impact and tell stories.
- The ability to apply existing skills and knowledge to solve new and complex problems.
- The ability to provide best in class customer service and technical support.
- A working knowledge of data manipulation and analysis tools(s) e.g. Microsoft Excel.
- Time management and prioritisation skills that can be used to maintain the momentum of multiple strands of work and competing priorities.
- Curiosity about the arts, culture, or entertainment sector and a desire to contribute to its growth.
Other requirements:
- Travel between London and Manchester (our two UK offices) - sometimes up to once a month.
- Expected working hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (37.5 hours a week) but we are accepting applications from candidates who would like flexible or part-time working arrangements. Please comment on your application with the hours you will be looking to work.
Benefits
- Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times.
- NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
- Continuous development supported by Line manager, learning budget
- Enhanced Maternity, Adoption & Shared Parental Leave
- 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
- 4 weeks paid sabbatical after 5 years of service
- 2 volunteering days per year
- Company pension scheme of 4%
- Free snacks, drinks and breakfast items in all our offices
- Varied range of regular socials across all our offices
- Cycle to work & Season Ticket Loans
- Travel stipend for commuting
Working from home
We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a “remote first” approach even when we are in the office.
We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:
- A quiet working space at home where you can consistently take video calls without interruptions
- An internet connection that supports your participation in video calls and access to our systems and service.
Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix.
Equal opportunities
Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.
Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you
identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.
In an effort to help us reduce bias, please do not include a photo in your CV or application.
