Event Manager - Guest Experience (Hospitality and F&B) chez We Are 54
We Are 54 · London, Royaume-Uni · Hybrid
- Professional
- Bureau à London
ABOUT 54GROUP:
54 is a sports and entertainment agency operating across five regions and nine offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Dubai and Abu Dhabi, United Arab Emirates), APAC (Singapore, Vietnam & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, developers, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data & Insights), Asset Optimisation (Operations and Commercial) and Activation & Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom.
Since its inception, 54 has gained significant recognition for its rapid growth and innovation in the golf industry. The company was named the 4th and 12th fastest-growing company in the United Kingdom by the Sunday Times Virgin Atlantic Fast Track 100 in 2019 and 2020, respectively. Additionally, 54 was ranked 171st in the Financial Times’ FT1000 list of the fastest-growing companies in Europe in 2021 and has been honoured five times consecutively as ‘Golf Business of the Year’ at the World Golf Awards, most recently in November 2024.
ROLE OVERVIEW:
The Event Manager, Hospitality and F&B sits within the Guest Experience team of 54’s Events Division. The role will report to a Guest Experience Director and/or Senior Manager, and have responsibility for managing the production of hospitality experiences on several large-scale sports events internationally, primarily in our golf events portfolio for clients such as LIV Golf. It may additionally support in other Guest Experience areas of event delivery.
54’s Guest Experience team is responsible for delivering most of the front-facing elements of the events: for fans and spectators, VIP guests, players and tournament teams. We curate the experience for all we look after and ensure excellence in delivery.
The Event Manager, Hospitality and F&B should have 5+ years’ experience in delivering hospitality and catering offerings in large-scale events, ideally within the within the world of sports. They must be willing to travel and work remotely at times, boast strong personal motivation, excellent communication skills, attention to detail and have the ability to manage multiple projects simultaneously while working to tight deadlines.
KEY ROLES AND RESPONSIBILITIES:
Design hospitality experiences to a client brief for a range of world-class offerings, targeted to the local market
- Write briefs, scopes and specifications, negotiate and manage the RFP process to procure suppliers such as caterers and staffing partners
- Review and feed into hospitality look & feel designs, space layouts, sport viewing experience and guest flow
- Review and feed into draft menu offerings, visual display and service management of F&B
- Ideate and propose complementary experiential offerings
- Ensure wayfinding signage, corporate/ private suite signage and menu printing etc in hospitality spaces
- Oversee host/ hostess/ welcome staff requirements
- Work with colleagues in Event Operations team to ensure sufficient back-of-house space and necessary service/ utility provisions to support delivery requirements
- Oversee supplier progress in pre-production and live event delivery to the highest standards
- Present proposals and updates to clients for approval, an maintain ongoing client liaison
- Manage budget line items and ensure volume management to agreed numbers
- Ensure client and 54 sustainability requirements and reporting
- Manage integration of F&B partner/ sponsor stock, visual merchandising and activation
- Work with catering suppliers and events H&S team to ensure food safety and allergen declarations
- Support event leads in development of P&Ls for hospitality offerings.
Managing and supporting other areas of event delivery, such as special events, public bars & concessions, tournament catering, guest management and wider event experiential elements may also be required.
SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED:
- Knowledgeable and experienced in hospitality offerings in various large event settings
- Interest in food, drink and sport
- Excellent attention to detail and interest in creating a world-class consumer experience
- Excellent written and verbal communication skills
- A team player with a collaborative and can-do attitude, strong interpersonal skills and ability to build strong working relationships
- Excellent organisational, decision-making and time management skills
- Strong work ethic with the ability to work unsupervised
- Proficiency in project management tools such as Monday.com & WeTrack, presentation software and Microsoft Office/ 365 suite including Excel & Sharepoint
- UK right to work with requirement to be in our Wimbledon office at least 3 days a week, and travel internationally up to 10 weeks of the year
- Foreign language skills advantageous
- Experience in line management advantageous
- IOSH and Level 2 food safety certifications advantageous.
SALARY AND BENEFITS:
- Competitive Salary
- Annual Discretionary Company Bonus – up to 8% - 3% Company & 5% Individual
- Pension scheme
- Life Assurance
- Income Protection
- 25 days annual leave (+ public holidays), pro-rated & Birthday off
- Increased annual leave with years of service
- Employee Assistance Program (EAP)
- Private Healthcare
- Enhanced Parental Leave
- Staff clothing
- Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00
