Sales Administrator (Oklahoma City, US) chez Home | PALFINGER

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Sales Administrator. This position is located in OKLAHOMA CITY, OK. This position reports to the Sales Operations & Order Fulfillment Manager. The Sales Administrator supports call management, post-service and post-delivery follow-ups, warranty registrations, and customer satisfaction surveys. The coordinator also serves as the primary front desk representative.

Your Responsibilities

• Answer all incoming calls to greet customers and appropriately route them to the correct team on site.
• Responsible for the customer experience of the incoming call and is empowered to raise awareness to call urgency and the availability of the departments receiving the communication. Customer information is taken when needed to allow for follow-up.
• Manage a call log and categorization to track incoming call volume and type. This role owns incoming calls for tracking, providing feedback, and ensuring customer satisfaction.
• Execute survey to customers on their experience at the 6 month milestone following delivery.  Route feedback to sales/service and handoff for them to handle any outstanding issues.
• Act as the primary front desk representative, welcoming visitors and assisting them in connecting with the appropriate on-site personnel. Responsibilities include managing basic front desk tasks such as distributing applications, collecting literature, and ensuring a positive first impression for all guests. 

Your Qualifications

• 2+ years of Sales Administrator experience, preferably in a manufacturing/sales environment.
• Experience handling phone calls, sales administration, or front desk operations is highly valued.
• This role requires strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination. 
• Proficiency in Microsoft Office (Outlook, Teams, Excel) and familiarity with call routing systems or CRM tools.
• Bilingual English and Spanish a plus, but not required.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered. 
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer/Vet/Disabled