Senior Operations Strategist chez Balsam Brands

What happens between when a customer clicks "Buy" and the order shows up on their doorstep? How did the product made in Asia get to our American warehouse? If you're passionate about the behind-the-scenes of e-commerce and thrive in a fast-paced environment, we invite you to apply. Join our team as an Operations Strategist and be at the heart of the seamless ecommerce experience our customers love.  

In this role, you will lead day-to-day operations and champion operational excellence for our growth initiatives across major platforms, including Amazon SFP, Walmart Plus, B2B, and Retail. You will be responsible for managing warehouse operations and order processing tasks, ensuring seamless support for Balsam's partnerships with marketplaces and retailers. Your focus will be on enhancing the efficiency and integration of our growth initiatives, spanning Marketplaces, B2B, Retail, and more. 

As the main point of contact for coordinating these platforms’ operations, you will drive cross-functional efforts to streamline processes, improve operational metrics, and support the launch of new partnerships. Success in this role requires a proactive mindset, with a knack for identifying areas of improvement and the drive to implement impactful solutions. You’ll play a critical role in shaping our operational strategy, making data-driven decisions, and influencing business growth. 
 
This full-time position reports to the Director of Operations and is expected to work in a hybrid model, which currently includes Monday, Tuesday and Wednesday in-office. 

What you’ll do:  

• Enable Growth Operations: Actively support and optimize operations for Amazon SFP, B2B, Walmart Plus, and other retail partnerships, ensuring strategies are aligned with business growth objectives and driving improved performance
• Cross-Functional Collaboration: Collaborate with various departments, taking a proactive approach to leverage cross-functional projects that enhance operational capabilities and support marketplace initiatives
• Operational Management: Lead warehouse operations, from order processing to inventory allocation, ensuring maximum efficiency and effectiveness in all processes while identifying areas for optimization
• Drive Process Improvements: Work closely with internal and external stakeholders to implement scalable solutions, focusing on operational excellence and continuous improvement across growth platforms
• Facilitate Order Movement: Oversee the efficient movement of orders and inventory, coordinating effectively with shipping carriers and platforms to ensure timely delivery
• Monitor Metrics: Analyze supply chain and financial metrics to identify opportunities for enhancing shipping efficiency and improving customer satisfaction
• Develop Operational Expertise: Build expertise in key operational processes essential to supporting major e-commerce platforms, contributing to long-term growth and success
• Data-Driven Decision Making: Apply advanced analytics to inform strategic decisions, improve operational workflows, and present insights to senior leadership to guide business strategies

What you bring to the table:  

• 5+ years of experience in operations, data analysis, or a related field, with a focus on retail or e-commerce growth initiatives 
• Bachelor’s degree, in Business, Economics, Engineering, or Supply Chain preferred 
• Excellent communication skills and the ability to manage projects across diverse teams 
• A strong analytical approach to problem-solving and a detail-oriented mindset 
• Self-motivation and a proactive attitude towards challenges and opportunities 

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/ 
• Glassdoor: https://bit.ly/balsambrands-glassdoor 

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• Up to $2,000 annual funding toward HSA accounts  
• Medical, transit, dependent care FSA 
• Infertility coverage offered on all medical plans 
• Generous parental leave program and flexible return options 
• Company-paid life and AD&D insurance 
• Company-paid short and long-term disability insurance 
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• Employee Assistance Program (EAP) and other mental health and wellness perks 
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• Paid 5-week sabbatical leave after 10 years of employment 
• Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• Generous team member merchandise discount 
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $78,000 to $97,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

All your information will be kept confidential according to EEO guidelines.