- Junior
- Bureau à Azusa
Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a hard-working detail-oriented RMA (Return Merchandise Authorization) Associate. You'll be responsible for the company's day-to-day RMA processing and activities, ensuring timely handling and accurate documentation. This role plays a key part in maintaining customer satisfaction by efficiently managing returns and upholding service standards.
Main Responsibilities
- Track, monitor, and expedite the movement of returned material through the RMA process
- Receive, sort, and inventory returned kits to confirm all parts have been returned; accurately record information in the ERP system. Review history information to validate pricing
- Test returned electronic parts by replicating the reported failure, including reloading software and re-testing the components. Contact customer directly to gather additional information about faulty products if needed. Document and report test results to supervisor.
- Determine appropriate disposition of returned product and process accordingly through the ERP system:
- Issue replacements for warranty-covered items that are not repairable
- Return functional items to inventory
- Designate items as scrap when necessary - Inform supervisor of returns that have been processed daily
- Process shipping refusals. Follow up with customers on open-balance RMAs
- Operate tier lift truck or hand-truck to move and inventory shipments safely
- Maintain a clean, organized, and safe work environment
- Identify and suggest improvements to the RMA process
Qualifications
- Minimum of 1 year of prior experience in RMA processing or a related field. High school diploma or General Education Diploma (GED) preferred
- Proven accuracy in numerical data entry and strong attention to detail
- General understanding of automotive systems or components
- Ability to follow procedures, work independently, and manage time effectively
- Ability to provide superior customer service
- Strong organizational and communication skills
- Basic computer skills; experience with ERP systems is a plus
Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.
Benefits
- Medical, dental and vision insurance
- Company-paid basic life, AD&D and long-term disability insurance
- Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families
- 401(k) and 401(k) matching
- Vacation, Paid Time Off and Sick Leave
Perks
- A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members
- Open door policy, promote from within
- Veteran-friendly
- Employee Service and Recognition Program
- Food Truck Fridays
- Employee Referral Program
- Education Assistance Program
- Friends & Family discount on our top-line power-enhancing products
- Employee discount programs that help you save on family entertainment and thousands of items
- And much more!
Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks’ expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.
To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.
Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
