Quality Assurance Specialist chez None

CLASSIFICATION: Non-Exempt

REPORTS TO:  Business Assurance Manager

DATE: October 7, 2025

JOB DESCRIPTION

Summary/Objective

The Quality Assurance Specialist plays a pivotal role in ensuring the integrity of systems data points, maintenance changes, transactions, and documentation within the organization. This position is responsible for conducting quality assurance reviews to ensure compliance with operational policy, procedures, and legal requirements. The Quality Assurance Specialist also handles the processing of legal documents received by the bank, ensuring timely responses and proper coordination across departments.

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Support the Business Assurance Manager in executing the operational plans set forth by the Director of Business Support and Delivery, ensuring alignment with organizational goals.
2. Collaborate with the Business Assurance Manager to track, analyze, and report key performance metrics critical to the department's effectiveness and alignment with organizational objectives.
3. Perform detailed reviews of system data points, input information, maintenance changes, documentation, and transactions in accordance with established Quality Assurance Procedures. Ensure compliance with internal policies and external regulations.
4. Track identified issues from quality assurance reviews and follow up until resolutions are achieved. Ensure that corrective actions are properly implemented and documented.
5. Assist in identifying trends or recurring issues within the quality assurance process to support continuous improvement efforts and mitigate potential risks.
6. Maintain up-to-date knowledge of the company’s operational policies, procedures, controls, processes, and regulatory requirements that impact the Quality Assurance Review process.
7. Receive, review, and process legal documents such as summons, subpoenas, levies, garnishments, and similar requests. Ensure a timely response in compliance with all deadlines.
8. Act as the point of contact for attorneys and external agencies, clarifying the scope of legal requests to ensure proper and timely provision of requested information.
9. Collaborate with various departments (e.g., legal and operations) to compile the necessary records and documents required to respond to legal document requests, ensuring compliance with due dates.
10. Work with other departments to ensure quality assurance reviews verify that policies, procedures, controls, and regulations are being adhered to throughout the organization.

Other Duties

1. Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy.
2. Assist with audits, regulatory reviews, and examinations by gathering relevant documentation requested by auditors or regulatory bodies.
3. Perform additional tasks and responsibilities as directed by the Business Assurance Manager or Director of Business Support & Delivery.

Skills/Abilities

• Ability to maintain confidentiality and act with professionalism in all aspects of work.
• Strong capacity for scrutinizing complex information and identifying discrepancies or issues.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Ability to manage multiple tasks, prioritize effectively, and work independently to meet deadlines.
• Ability to work collaboratively across departments and with external parties to achieve shared goals.
• Demonstrated ability to pivot and adapt to evolving project priorities or changing requirements.
• Strong ability to follow up on outstanding items to ensure that issues are resolved in a timely manner.
• Ability to work occasional overtime during peak periods 
• Ability to prioritize tasks
• Teamwork-oriented with excellent problem-solving skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available.  This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.  

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets.  This position requires bending, stooping or standing as necessary.

Travel

Limited travel may be required for this position.

Education and Experience

Required Qualifications:

1. Associate or bachelor’s degree in business administration, finance, or a related field or equivalent related experience (e.g., quality assurance, auditor, or similar role).

Desired Qualifications:

1. Knowledge of regulatory compliance, legal processes, and financial institutions is a plus.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.