Director of Pharmacy Operations chez M3 Integrated Solutions

The Opportunity

Are you looking for a rewarding leadership role as a Director of Pharmacy Operations? Are you ready to propel your career into the dynamic world of pharmacy benefit management and consulting? If you're passionate about leading high-performing teams, have extensive PBM industry expertise, and enjoy driving operational excellence, this is the opportunity for you.

In this role, you'll be instrumental in leading our client management team while ensuring exceptional delivery of prescription drug benefit consulting services. Beyond just managing operations, you'll develop meaningful professional relationships with PBM partners and clients, drive strategic initiatives, and contribute directly to our clients' pharmacy benefit success. You'll leverage your extensive pharmacy industry knowledge in a collaborative environment where your leadership and expertise are recognized and valued, with opportunities to shape the future of our pharmacy consulting services.

How You Will Make an Impact

• Lead operational functions of the client management team by managing internal resources and delegating work effectively to deliver exceptional pharmacy consulting services.
• Directly supervise and develop Ethica's client service team, coaching and mentoring team members in prescription drug benefit knowledge, PBM contract expertise, and client relationship management.
• Build and maintain strong strategic relationships with PBM partners and pharmacy benefit vendors, overseeing contract negotiations and service level expectations.
• Partner with the Chief Pharmacy Officer to develop and implement comprehensive strategic plans for Ethica's client management function.
• Own and continuously enhance the Client Experience within Ethica, ensuring consistent delivery of pharmacy consulting value and seamless PBM relationship management.
• Monitor revenue flow and reconciliation in partnership with internal Finance team and PBM partners.
• Develop and implement policies and procedures across all Firm solutions and oversee quality assurance for pharmacy contract negotiations, RFP processes, and audit delivery.
• Facilitate recruitment, onboarding, and retention of pharmacy consulting talent with appropriate industry experience.

What You Will Need to Succeed

• Bachelor's degree in business, healthcare administration, or equivalent combination of education and experience required.
• Minimum of eight years of management or supervisory experience in the PBM, managed care pharmacy, or pharmacy consulting industry preferred.
• Demonstrated knowledge of pharmacy language, drivers of pharmacy costs, and PBM contracts with comprehensive understanding of the current PBM and pharmacy industry trends.
• Proven track record in client relationship management and team leadership with experience in direct supervision of team members across multiple pharmacy consulting roles.
• Project Management or Operations certificates preferred.
• Professional verbal and written communication skills with the ability to interact effectively with internal and external clients, PBM partners, and carriers.
• Strong organizational and planning skills with excellent time management abilities and attention to detail.
• Demonstrated proficiency in Microsoft Windows-based software applications, including Word, Excel, and PowerPoint.
• Ability to work accurately and effectively with agency automation systems (EPIC).
• Flexibility and positive attitude toward learning with active learner mindset and curiosity for growth.
• Team player mentality with collaborative approach and willingness to support organizational goals.

Join Us

Your role at Ethica won't be about the boundaries presented in a job description – it's about the possibilities that you can envision once you walk through the doors on your first day. We're looking for people ready to take control of their career and excited to make a real impact with their position.

Who We Are

As a specialized pharmacy consulting firm, Ethica Pharmacy Advisors helps you optimize prescription drug benefits, manage pharmacy costs, and navigate the complex PBM landscape. We partner with clients on everything from PBM contract negotiations and pharmacy benefit audits to strategic planning and cost management solutions. We're committed to delivering exceptional client outcomes through our expertise in pharmacy benefit management and consulting.

What Draws People to M3

Autonomy — Being able to work towards a common goal, but how you get there is an open book.

Immediate Impact — Every team member can make an impact, from day one in any role.

Powered by Team — Be a part of a close-knit group of team members with whom you build trust and share responsibility.

People — Every team member is unique in their own way, Ethica is a collection of unique achievers.

At Ethica Pharmacy Advisors experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely while still fostering collaboration and innovation in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Benefits 

Joining the Ethica team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and professional development opportunities to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.

Diversity, Equity & Inclusion

Ethica is building a culture focused on learning and progression, where team members are empowered by education, inclusive conversations, and real action that supports the future we envision.

Equal Employment Opportunity

Ethica is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law.  In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans’ status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.

This commitment is reflected in all Ethica’s practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment.  All matters relating to employment are based upon ability to perform the job.

In the best interests of Ethica and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.