Services Support Coordinator chez Avispa Technology

Services Support Coordinator 1449380

Services Support Coordinator Pay and Benefits:

• Hourly pay: $27/hr
• Worksite: Leading electronics testing company (Nashua, New Hampshire)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 24 Month Assignment

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will support both internal and external customer’s experience with solutions, processes, and services.

Services Support Coordinator Responsibilities:

• Act as the point of contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
• Be prepared for inquiries by contracted customers for all assets in the company's control, including outsourced, tracking, holds and exceptions.
• You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
• Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
• Enter, maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicate with customers for issue resolution and respon

Services Support Coordinator Qualifications:

• 3+ years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Understanding of general and technical aspects of various contract requirements and processes.
• Able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Ability to work in a team environment and provide responsive customer service to team members with constant interruptions