Cage-Player Services Cashier PT chez Cherokee Nation Entertainment

PRINICIPAL DUTIES AND RESPONSIBILITIES:

• Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner.

• Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault.

• Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out. 

• Processes and completes daily deposits.

• Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.

• Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests.

• Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information.

• Treat situations with the appropriate sense of urgency.

• Conducts entry level player evaluations.

• Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.

• Maintains cash and accountability of ATMs and various Kiosks.

• Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.

• Safeguards company assets and reconciles daily transactions to balance at the end of shift.

• Maintains confidentiality of all casino and guest information.

• Maintains a clean, well-organized and properly stocked work area and environment.

• Complete credit-related transactions accurately.

• Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems.

• Updates leadership on guest information that is modified during your shift.

• Maintains and completes various gaming and company forms and reports.

• Answers cage/credit/promotional related phone calls, potentially multiple lines at once.

• Verifies and updates player information and history in both the gaming and player systems.

• Communicates with leadership regarding credit applications.

• Performs other job-related duties as assigned.

• No supervisory/management authority.

• This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoke and/or vape vapors. An ability to work a flexible schedule, including extended hours, weekends, and holidays is required.

MINIMUM REQUIREMENTS:

• High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.

• One (1) year cash handling experience.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Ability to obtain and maintain licensing by the appropriate gaming authority.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of principles and processes for providing excellent guest service.

• Knowledge of computers and proficient in the use of computer software as it relates to the job.

• Effective verbal communication skills.

• Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.

• Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.

• Ability to remain calm and professional under stressful conditions and during stressful interactions.

• Ability to learn casino games and property amenities to better serve guests.

• Ability to perform basic mathematical computations accurately.

• Ability to learn and explain gaming promotions including drawings and tournaments.

• Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures.

• Ability to make sound decisions when involving guest service. 

• Ability to develop and maintain positive working relationships with others.

• Maintains a friendly, upbeat attitude with a smile through adverse situations.

• Present a pleasant, professional appearance.

• Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.

*This is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.