- Professional
- Bureau à Broken Arrow
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
Johnson Claim Service, a Davies Company, operates within the rapidly expanding US segment of the Transportation business. We provide end to end claims solutions including third party administration (TPA), claims adjusting & appraisal services to insurance carriers, managing general agents, offshore & stateside captives, municipalities, private entities, and self-insured businesses as well as to the London Market Brokers and Lloyds insurance businesses.
Key Responsibilities
- Determine extent of insurance coverage and liability on each filed claim
- Investigate claims, including interviewing claimants, clients, and witnesses, inspecting insured property, etc.
- Obtain necessary information from, including but not limited to, employer, hospital, police, physician, etc. to conduct a full evaluation of claim
- Utilize appropriate preferred vendors
- Present thorough and accurate reports – including photographs, statements (written or recorded) to clients and excess carriers on claim investigations
- Determine amount of claim payout
- Negotiate settlements for resolution with claimants and their attorneys while controlling litigation activities and costs based on account requirements
- Work with attorneys and expert witnesses to defend insurer’s position if claimant contests claim outcome
- Effectively address and maintain incoming documents in a consistent and timely manner
- Attend meetings, mediations, conferences, workshops, or training sessions; and review written material to maintain current knowledge on principles, practices, and new developments in assigned work areas
- Maintain and meet state specific licensing requirements
- Respond to client questions and comments in a courteous and timely manner
- Responsible for catastrophic losses, complex litigation, and other sensitive issues
- Use standard or customized software applications appropriate to assigned tasks
- Other duties as assigned
Skills, knowledge & expertise
- Adjuster License (TX, OK, FL preferred)
- 5+ years of experience handling liability and physical damage claims, required
- Bachelor’s degree in Business or another related field or equivalent work experience
- Thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Extensive knowledge of insurance and legal terminology with a thorough understanding of
- legal principles/litigation management
- Capable of understanding multi-state laws and regulations to assist other offices, as necessary
- Prior experience conducting investigations in multi-party situations
- Heavy equipment estimating experience, preferred
- Superior written and verbal communication skills with diverse audiences
- Excellent time management, organizational, and problem-solving skills
- Superb attention to detail to ensure accuracy while meeting time-sensitive deadlines
- Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties
- Ability to be flexible in a fast-paced environment as well as understand and follow oral and/or written policies, procedures, and instructions
- Willing and able to learn quickly while utilizing newly acquired skills due to rapidly changing information and/or technology
- Discretion when handling confidential information
- Exhibit a comfort level working with key people at all levels within an organization
Benefits
Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
