RISK MANAGEMENT SPECIALIST chez Comprehensive Community Health Centers Inc.

Description

JOB SUMMARY

The Risk Management Specialist for the Director of Emergency Operations and Risk Management will provide administrative and operational support to ensure the smooth functioning of the emergency operations and risk management programs at Comprehensive Community Health Centers (CCHC). The Specialist will partner with the Director in achieving positive patient experiences, maintaining a safe and high quality of care, and mitigating risks related to these areas. The Specialist will collaborate with various teams and departments to ensure adherence to regulations, coordinate risk management activities, and contribute to the overall effectiveness of the emergency operations and risk management programs.

RISK MANAGEMENT SPECIALIST ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with the Director in the development and implementation of emergency operations and risk management efficiency projects.
• Identify potential risks by analyzing data, observing processes, and interviewing staff and patients. 
• Create and deliver reports and presentations highlighting findings, identifying and explaining potential risks, and recommending solutions.  
• Partner with Director in implementing proactive clinical risk reduction strategies. 
• Conduct research on best practices in managing risk to support continuous improvement efforts.
• Ensure compliance with federal and state regulations and accreditation standards.
• Support the operation, modification, and oversight of the Risk Management Program, including internal monitoring of clinic operations.
• Partner with the Director in managing and maintaining CCHC's Emergency Operation Plan, ensuring compliance with CCALAC's Emergency Management Program Memorandum of Understanding (MOA).
• Partner with the Director in developing and implementing contingency plans to manage business interruptions and emergencies.
• Contribute to the oversight of CCHC's Injury, Illness and Prevention Program (IIPP).
• Partner with Director in collaborating closely with Human Resources on training programs, IIPP, and Risk Management activities.
• Partner with the Director in collaborating with legal counsel in handling subpoenas received for any CCHC providers.
• Assist Director in completing the annual FTCA application. 
• Monitor and respond to CCHC complaint hotline and grievances received from health plans, IPA and other outside entities.
• Maintain logs for tracking of complaints, grievances, and incidents. 
• Responsible for conducting internal investigations relating to risk management.
• Responsible for creating and mailing correspondence relating to risk management.
• Retrieve patient medical records through EHR system.
• Review medical records for completeness, accuracy, and compliance with regulations.
• Release information to persons or agencies according to regulations. 
• Conduct research as it pertains to best practices in managing risk.
• Travel to clinic locations as needed to conduct assessments and trainings. 
• Attend meetings, conferences and trainings as deemed necessary for the department.
• Serve as a point of contact for clinic support inquiries.
• Oversee the department in the director’s absence.

Requirements

RISK MANAGEMENT SPECIALIST EDUCATION AND EXPERIENCE

• Bachelor's degree from an accredited 4-year college/university in Healthcare Administration or related field. (Required)
• Experience that provide the necessary knowledge and abilities to perform the job (Preferred)

RISK MANAGEMENT SPECIALIST KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills. 
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions. 
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites. 
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Performs other related duties as assigned.
• Excellent organizational skills.

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.