Will Call and Inside Sales Rep - Flex chez Johnstone Supply

Position Purpose: 

The Will Call/Counter Flex position “flexes” between material handler and counter sales responsibilities. Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts. On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, promotional activities, and all aspects of customer service. Showroom stocking, organization, and cleaning are required on an as-needed basis.

People Leadership Summary: 

This position has no supervisory responsibilities. 

Essential Job Functions: 

• Services customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders. 

• Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product. 

• Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed. 

• Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets. 

• Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s). 

• Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s. 

• Answers incoming customer telephone calls and provides all aspects of customer service by providing quotes or taking sales orders, researching products/services, and answering general information questions. 

• Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves. 

• Balances individual daily sales transactions to payments received according to company’s cash handling policy. 

• Identifies damaged inventory and bring this to the attention of store leadership for mark-down and quick sale. • Maintains a neat, clean, and professional personal appearance.  Will Call/Counter Flex 2 

• Attends training seminars on products and services in order to acquire more product knowledge. 

• Performs all other duties as assigned.

Internal Relationships: 

• Frequently works with warehouse, branch, and sales personnel. 

• Occasionally works with branch support personnel

External Relationships: 

• Frequently interfaces with customers and vendors. 

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

• Required: 

• High School Diploma/GED; 1+ year(s) of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience. 
• Experience operating forklift and other warehouse equipment safely and competently. 

• Preferred: 

• Experience with a picker, RF scanner, and inventory management systems. 
• Knowledge of HVAC wholesale industry, principles, and practices. 
• Previous experience with OSHA and safety regulations and procedures.

Certificates, Licenses, and Registrations: 

• Forklift certification required, or willingness to obtain on the job.

Job Knowledge, Skills, and Abilities: 

• Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., email programs, Internet browsers). 

• Ability to utilize necessary technology to complete tasks, such as RF equipment and ERP software. 

• Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

• Ability to work safely in all job tasks. 

• Skill in operation of power equipment, including forklift, pallet jack, and cherry picker. 

• Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines. 

• Familiarity with warehouse or distribution center management systems and order picking processes. 

• Ability to follow instructions and procedures. • Ability to organize and prioritize work. 

• Ability to attend to details. 

• Ability to complete routine paperwork. Will Call/Counter Flex 3 • Ability to work with others in a team-based environment. 

• Strong customer service skills; ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships. 

• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems. 

• Excellent verbal and written communication skills. 

• While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

People Leadership Level: 

• Individual Contributor Non-Lead – Focus on producing own work, achieving quality standards, and meeting deadlines; no personnel authority; this category includes IC’s who are knowledge resources for their peers. 

Live Our Company Values: 

• Safety: Always prioritize safety, both at work and at home, while ensuring those who work for you work safely. 
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly. 
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team. 
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity. 
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions. 

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision. 

Work Environment: Time will be spent in an unconditioned warehouse environment, which may have hot and cold temperatures, dust, dirt, and noise, as well as in a company vehicle. Additional time may be spent outdoors, in trucks, and in the office and/or store. While outdoors, the employee is exposed to a variety of weather elements including sunshine, rain, heat, cold, and humid conditions. Occasionally, the employee is exposed to fumes, airborne particles, or toxic or caustic chemicals. The normal workday will be from 8 to 12 hours per day. However, the hours may be longer when specific projects are due. Some extended schedules will be necessary