Warehouse Associate / Junior Service Technician / Furniture Inst chez Kelley Create

Job Title: Warehouse Associate / Junior Service Technician / Furniture Installer

Dept: Warehouse

Reports To: Branch Manager

FLSA Status: Non-Exempt Full/Time

Benefits: Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Summary: This position works to ensure shipping/receiving tasks, inventory management, and the loading and unloading of freight are all done safely, correctly, and in a timely manner. Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

Shipping & Receiving:

• Receive, inspect, and document incoming shipments for accuracy and quality.
• Unload trucks and verify contents against purchase orders or packing slips.
• Prepare, package, and label outgoing shipments in accordance with company and carrier standards.
• Maintain shipping and receiving logs and records.
• Communicate with vendors, suppliers, and internal departments regarding delivery issues or discrepancies.

Warehouse Operations:

• Must be able and willing to drive and operate a box truck and lift gate.
• Organize and maintain inventory in warehouse storage locations.
• Perform regular cycle counts and assist in physical inventory.
• Operate forklifts, pallet jacks, and other warehouse equipment safely (training provided if necessary).
• Ensure a clean, safe, and organized work environment in compliance with safety regulations.

Delivery:

• Load and deliver products to customers or job sites in a safe and timely manner.
• Obtain delivery confirmations and handle returns as necessary.
• Perform pre- and post-trip inspections on company vehicles.
• Represent the company professionally during all customer interactions.

Junior Technician:

• Assist the senior technicians with in-shop and onsite set up and delivery of multifunction machines and safes.
• Clean up job site, remove packaging materials, and ensure completed area is neat and ready for use.
• Understand the basic functions of an MFP and be able to install toner and drums and take copy counts.(Training will be provided if necessary)

Furniture Installer:

• Deliver, assemble, and install office, residential, or commercial furniture according to layout plans and manufacturer specifications.
• Use hand and power tools to securely assemble desks, chairs, cabinets, workstations, partitions, and other furniture types.
• Read and interpret installation instructions. 
• Protect floors, walls, and surrounding areas during delivery and setup.
• Follow all company and job site safety protocols to ensure a safe working environment.
• Load and unload furniture from delivery trucks safely and efficiently.
• Organize and stage furniture parts and hardware at job sites for streamlined installation.
• Keep tools, equipment, and vehicles clean, organized, and in working condition.
• Troubleshoot installation problems such as misaligned parts, missing hardware, or product damage.
• Make on-site adjustments or minor modifications as needed to complete the installation properly.
• Clean up job site, remove packaging materials, and ensure completed area is neat and ready for use.
• Complete installation checklists and submit required documentation.
• Competencies: 

  To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position. 

  • Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
  • Communication Skills—Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately. 
  • Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
  • Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
  • Adaptability—The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required. 

•  

  Work Environment:

  • Warehouse and delivery environments with varying temperatures.
  • Required to sit or stand for long periods 
  • Lift up to 50 pounds on a regular basis, up to 70-100 pounds occasionally 
  • Push / Pull 50 pounds frequently and up to 175 pounds occasionally 
  • Exposure to shop and equipment elements including noise, dust, odors, fumes, oils, and chemicals.
  • May require occasional overtime and weekend hours 

•  

  Qualifications:

  • High school diploma or equivalent
  • Current Drivers License with a clean driving record
  • Prior Experience a plus
  • Shipping / Receiving processes and practices
  • Safety procedures and practices in a warehouse environment
  • Excellent customer service skills
  • Able to work independently and as a team
  • Utilize sound judgment and problem-solving skills.
  • Must be detail-oriented, with excellent administrative and organizational skills. 
  • Ability to manage multiple tasks and meet established deadlines
  • Outstanding written and verbal communication skills
  • Motivation and the ability to work independently with little or no supervision
  • 
    
  • Language Skills:   

    Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.

     

    Math Skills:    

    Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.

     

    Reasoning Ability:   

    Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.

     

    Computer Skills

    Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.  

     

    Physical Demands and Work Environment: 

    The physical demands and work environment described below represent the activities and surroundings of the positions.   Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

    While performing the duties of this job, the employee is regularly required to sit or stand for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.  
     
    Competitive Benefits Package Include:
    
    The work is typically performed in a warehouse environment with a moderate noise level.  

    • While performing the duties of this job, the employee is regularly required to sit or stand for long periods.
    • To perform the job, the employee is regularly required to talk and hear on the telephone and in person with individuals and groups.
    • The employee must be able to reach with hands and arms to type frequently throughout the day.
    • Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.  
    • May regularly be required to lift and carry up to fifty pounds.
    • Medical Insurance
    • Dental/Vision Insurance
    • Life Insurance
    • Flexible Spending Account Options
    • Supplemental insurance
    • 401K with company match
    • Profit Sharing upon goal attainment
    • Paid Time Off
    • Paid Holidays
    • Ongoing training opportunities
    • Must have a Valid Driver’s License and pass pre-employment screening.

       

      Equal Opportunity Employer 

      Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.