Director of Guest Services chez Wyndham Grand Rio Mar

Job Summary

Directs Service Request, Front Office and Bell Services in order to maximize the rooms and telephone revenue and to ensure that the hotel guests leave with a memorable experience. Responsible of the overall hotel guest experience ensuring that the hotel standards are followed with each guest.

Education & Experience

• High school graduate. 
• Bachelor's degree in hotel management or related field preferred
• Fully bilingual (English and Spanish). 
• Previous experience working in a management position in a hotel/resort or related industry.
• Previous experience in same position preferred. 
• Customer service oriented.
• Knowledge of Guest Services operations and overall knowledge of resort operations.
• Able to work rotating shifts, weekends and holidays.

 Physical requirements

• Able to stand and walk for long periods of time.
• Able to work in front of a computer terminal for long periods of time.
• Able to move heavy objects.
• Long hours sometimes required.
•  Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.