Safety Services Associate chez None

OBJECTIVE:  Support COSI’s mission by providing a safe environment for COSI Guests, Team, Partners, and Stakeholders. Provide immediate response in safety and security emergencies. Perform ongoing inspections and surveillance to ensure the safety and security of the facility. 

POSITION REQUIREMENTS / EDUCATION & EXPERIENCE:   High school degree, GED, or equivalent required. Ideal candidate possesses exceptional leadership skills, excellent oral and written communication skills, and a strong skill set utilizing both Microsoft Word and Excel. Security, loss prevention, and/or public safety experience is preferred, ideally in a museum, entertainment, or other visitor-oriented environment. Candidates must be able to walk up to 3 miles per shift. Customer service experience and Red Cross certification in First Aid, Adult/Child CPR, and Adult AED considered a plus.  

 ACCOUNTABILITIES/ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Answer emergency and other Safety Services office phones in a prompt, professional, and courteous manner including Dispatch operations, special events and opening and closing of the building.
2. Provide necessary communications for immediate response and assistance for guests and Team Members during normal operations, events and emergencies.
3. Provide immediate response and assistance for guests, Team Members, and facility in safety and security emergencies. 
4. Through a combination of automated surveillance, physical patrols, and scheduled inspections, continuously ensure the safety and security of the COSI facility and grounds.
5. Maintain all required certifications in order to serve as a member of COSI’s First Aid, Fire Brigade, and other emergency response teams.
6. Work towards COSI’s mission and vision of expanding the COSI brand to increase engagement with diverse audiences of all backgrounds.
7. Support general COSI operations through participation in meetings as appropriate.
8. Serve as an example to other COSI Team Members and Volunteers in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests. 
9. In accordance with COSI's Guest Services Strategy, and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction by keeping operations efficient.
10. Perform other duties as assigned by the Safety Services Supervisor and Senior Director.