Software Engineer, Customer Experience Platform chez Jewelers Mutual Insurance Company

Summary

We’re seeking a passionate and experienced Software Engineer to join our Customer Experience Platform (CXP) Account Management (AM) team. You’ll work on customer-facing web and mobile applications that directly shape how our users interact with our products.

As a core member of the squad, you’ll build and maintain modern, high-performance front-end solutions using React, React Native, and TypeScript. You’ll collaborate closely with designers, product managers, and backend engineers to deliver intuitive, scalable, and reliable experiences that delight customers.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You’ll Do 

• Develop, test, and maintain web and mobile applications and components using React, React Native, TypeScript, and modern JavaScript tooling.
• Build and maintain performant, Infrastructure-as-Code–driven CI/CD pipelines using GitHub Actions and Spacelift to automate deployments and infrastructure provisioning in AWS.
• Collaborate in a Triad Model: Work closely with a Product Manager and Product Designer to define, build, and deliver a cohesive, intuitive Digital Experience Platform (DXP) that meets business and user needs.
• Integrate with Core Services: Build seamless, reliable functionality by integrating with APIs from our server-less Core Services platform.
• Ensure Scalability and Performance: Design resilient, high-performing web architectures capable of supporting large user bases and complex business operations.
• Modernize the Platform: Play a key role in evolving the platform from legacy front-end frameworks to React, ensuring a smooth transition and scalable foundation for future innovation.
• Elevate the Customer Experience: Collaborate across CXP squads to deliver unified, streamlined experiences that help customers manage their policies and products.

Qualifications:

• 2+ years of professional experience in front-end or full-stack development.
• Proficiency in JavaScript, TypeScript, state management libraries, and scalable front-end architectural patterns.
• Experience or interest in React Native is a strong plus.
• Strong understanding of UI/UX principles and building intuitive, reliable web applications for business users.
• Familiarity with AWS services (Lambda, S3, CloudFront, etc.) and CI/CD best practices.
• Familiarity with Agile development methodologies (Scrum/Kanban).
• Strong communication skills and a collaborative mindset.
• A passion for building elegant, user-focused products.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].