Patient Services Officer chez Genesiscare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?
We are seeking an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team in our Auchenflower clinic in a permanent role. We have both full-time and part-time options available. In this position, you will play a critical role in our patient’s cancer journey, being their first point of contact. This is a fast-paced role working across various workstations where priorities can quickly change, your ability to respond in an efficient, helpful, and empathetic manner is essential.

If you are committed to providing quality administrative support and want to work in a meaningful role, then please apply to join our team.

Benefits of joining our team:

• Great work/ life balance: rotating roster of open & closing shifts, and no weekend work.

• Energetic and close-knit administrative team that values mutual support on the good days and hard days.

• Thriving, supportive and collaborative wider team, that place emphasis on staff wellbeing and encouragement to live to your highest potential.

• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments.

• Fast paced, high performing & agile working culture with lots of change due to our rapid growth.

• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

• Learn and grow with our award-winning development programs.

• Great transport links and nearby cafes and restaurants.

More specifically, you will:

• Work efficiently in a fast-paced administrative role with competing priorities where patient focus remains the top priority.

• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.

• Adapt to and manage an environment where there is ongoing change and competing priorities.

• Book and confirm patients for appointments and consultations.

• Billing and receipting at time of appointment.

• Accurately process relevant paperwork including data entry across two clinical platforms.

• Continuously liaise and effectively communicate with the multidisciplinary teams across the practice to ensure efficient processes and maintain effective doctor relationships to ensure the clinic runs smoothly.

• Ensure the smooth running and preparation of the clinic, including retrieving results, updating Medicare and health fund details, maintaining demographic and referral information.

• Clearly communicate funding mechanisms, out of pocket fees and other account related enquires in a compassionate manner to patients.

• Demonstrate our values: empathy, innovation, partnership, bravery & integrity

We’re interested in hearing from people who:

• Demonstrated ability to provide excellent patient care and customer service.

• High attention to detail and ability to multi-task in a busy environment.

• Exceptional organisation and communication skills, with the ability to liaise effectively with both internal and external stakeholders.

• Proven ability to work successfully both independently and in a team environment.

• Exceptional phone manner and ability to handle a high volume of patient inquiries.

• Eager to learn new systems and applications for managing patient and Doctor requests.

• May have previous medical industry experience.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. 

GenesisCare is an Equal Opportunity Employer.