- Professional
- Bureau à Pune
NICE CXone Engineer
Required Qualifications:
- Minimum 3 years of experience with NICE CXone and Studio.
- Proven ability to build and maintain complex call flows using Studio.
- Strong understanding of NICE CXone architecture and modules.
- Experience implementing NICE CXone across multiple business units or departments.
- Familiarity with CXone APIs, integrations, and custom development.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration abilities.
Key Responsibilities:
- Studio Expertise:
- Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions.
- Develop tailored solutions to meet complex business requirements using Studio’s full capabilities.
- Platform Implementation & Optimization:
- Execute configuration and deployment of NICE CXone features across multiple business units.
- Evaluate and implement new NICE capabilities to improve customer experience and operational efficiency.
- Ensure platform scalability, reliability, and alignment with business goals.
- Cross-Business Support:
- Understand and adapt NICE CXone configurations for diverse business needs and operational models.
- Collaborate with internal stakeholders to translate business requirements into technical solutions.
- System Management:
- Maintain and optimize NICE CXone components including ACD, IVR, routing, and integrations.
- Monitor system performance and proactively identify areas for improvement.
