Member Service & Revenue Manager chez Wellbridge

Description

Colorado Athletic Club DTC
Greenwood Village, CO
A Wellbridge Company 

Full-time

We are looking for an Member Service & Revenue Manager!

Who we are:

Colorado Athletic Club is Denver’s leading upscale athletic, aquatics, tennis and family fitness club with 4 convenient locations across Colorado’s Front Range. Our club supports the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services.

What our Member Service & Revenue Manager are all about:

Our Member Service & Revenue Managers have high standards in leadership, ethics, service and image. This role is key to ensuring exceptional member experiences while driving revenue across multiple profit centers. The ideal candidate thrives in a people-focused environment, is results-oriented, and enjoys developing both staff and systems to exceed goals. They assist in the management of day-to-day club operations while ensuring the delivery of superior customer service and the achievement of high employee and member satisfaction. 

Our Member Service & Revenue Manager’s demonstrate a positive attitude and are highly developed in team-building efforts. They take pride in leading by example, training, motivating and developing direct reports to be a productive and team-oriented. They are strategic in the implementation and execution of company standards and initiatives.

Responsibilities include:

• Assisting the Club Manager in the oversight of club operations, business and performance objectives. 
• Collaborate with the Club Manager to manage the financial performance of multiple departments through achievement of sales, revenue targets, expense management, proper planning and forecasting.
• Lead, coach, and motivate the Hospitality and Housekeeping teams to deliver outstanding hospitality and operational excellence.
• Constantly monitor the level and quality of service through frequent customer interaction and club walk-throughs. Maintain a strong presence in the club, fostering relationships with members and supporting staff as a visible leader. 
• Ensure all managed departments are properly trained and certified in emergency response. Systems, first aid and CPR.
• Inspecting the operating club to ensure proper preventative/routine maintenance mechanisms systems are in place to protect the membership and employees of the club.

What you are all about:

• You are open to a flexible schedule that may include a mix of morning, daytime, evening, and weekend shifts.
• You are enthusiastic and professional demeanor with the ability to provide effective leadership/management of multiple departments.
• You have a high school diploma or equivalent (i.e. GED); a Bachelor’s degree in business or fitness related field from a 4 year college or University is a plus.
• You have a minimum of 3-5 years of supervisory or management experience in the fitness, spa, hotel or hospitality industry; experience in a health club environment in operations, fitness or sales is preferred, however this is not required.
• You have experience managing or supporting a profit center with a focus on driving revenue growth and achieving financial targets.
• You have a proven ability to generate new sales and convert prospects through effective relationship-building and consultative selling. 
• You have a current CPR and First Aid Certification or a willingness to complete this upon hire.
• You are able to demonstrate experience in budget development and financial analysis.
• You have a high degree of self-organization, discipline and the ability to manage multiple tasks simultaneously.
• You have excellent written and verbal communication skills with the ability to work effectively with all layers of management.
• You have computer literacy, working knowledge of Microsoft Word and Excel.

Why we are a great company to join:

• You will enjoy a complementary club membership.
• We provide state-of-the-art exercise equipment and resources.
• We provide medical, dental and vision insurance.
• We offer company matching 401k.
• We offer several voluntary insurance options.
• We offer paid time off and holidays.
• And much, much more!

*All benefits vary based on employee job status and including hours worked. 

Compensation: $55,000 - $60,000 annually plus bonuses. Based on experience, qualifications and the club's success.

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 9 locations spanning 2 states (CO & NM). We proudly employ more than 900 team members and serve a growing membership community of more than 20,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.