Communications Specialist - (EMT Cert or Higher) Part Time Days chez Centra Health, Inc
Centra Health, Inc · Lynchburg, États-Unis d'Amérique · Onsite
- Bureau à Lynchburg
The Communication Specialist, Dispatch; maintains responsibility for receiving and activating request from multiple sources for ground and helicopter transportation. Receives Medicaid transportation request and obtains authorization. Communicates operational questions to Shift Lead, Supervisor, Nursing Supervisor and/or Flow Coordinator as they arise.
The Emergency Department Communication Specialist, Med-Comm; maintains responsibility for receiving and activating requests from multiple sources of ground and helicopter Emergency Medical Services including interactions with law enforcement, fire and emergency response specialists (BWXT, local, state and federal disaster and response agencies) , time sensitive emergency team activations (Trauma, STEMI and Stroke Alerts) and monitoring ECG and video cameras for safety and security. Communicates operational information and patient reports to ED Charge Nurse, CQC, ED providers, Centra Public Safety, Admin/Flow Supervisor and others to optimize ED patient flow and safety.
Responsibilities
Essential Duties and Responsibilities (Dispatch):
• Receives ambulance shuttle and helicopter request via phone, Cerner EMR, or Fax.
• Inputs call information into Computer Aided Dispatch with precise accuracy.
• Triage patients to determine level of care needed for transport and priority.
• Prioritizes incoming calls according to unit staffing and availability.
• Determines response mode as emergency or non-emergency based on algorithm.
• Determines the level of care required based on policies and procedures.
• Dispatches calls and maintains communication with staff.
• Provides accurate Estimated Time of Arrival for request.
• Uses modified EMD to triage calls and re-appropriates transports based on urgency and demand.
• Maintains awareness of the location of all transport units by GPS Tracking.
• Dispatches Ambassador Services
• Arranges transport for Skilled Nursing Facilities and Hospice
• Obtains and arranges Medicaid Transportation through the brokers.
Essential Duties and Responsibilities (Med-Comm):
• Receives ambulance and helicopter reports via radio, phone, CarePoint Pre-Hospital
Communication System, email or fax.
• Inputs call information into Care Point with accuracy.
• Quickly moves to manual and individual radio systems as needed for “downtime”
• Prioritizes incoming calls according to needs and resources
• Contacts time sensitive providers (Trauma, Cardiology and Neurology) as advised
• Maintains communication with ED Charge RN and others as appropriate
• Maintains awareness of units enroute including aircraft (monitors Landing Zone, ED
entrances)
• Monitors video cameras to support safe transport and appropriate access to the department
• Assists in “Lock-Down” and/or “Mass Casualty” / disaster situations
• Maintains awareness of patient monitoring system and alerts staff or changes/alerts
• Assists in assuring effective and efficient operations while maintaining consistent and
accurate communication with team members, providers and others as needed/directed
• Assists nursing staff in gathering patient data and shares as directed
• Responds to requests for assistance promptly
• Organizes and prioritizes daily work assignments to support patient/organizational
needs, safely and efficiently.
• Performs administrative/documentation support functions (electronic and/or paper).
• Maintains supplies, equipment and environment as appropriate.
• Recognizes the importance of time sensitive issues including critical needs/alarms.
• Responds to organizational emergency/disaster situations as needed
• Participates in quality and performance improvement initiatives resulting from evidence-based literature and/or unit-based metrics, provides care consistent with Centra Health, regulatory and legal expectations and standards.
• Assumes responsibility for professional development of self and others according to
departmental policy and procedures including orientation, on-boarding and precepting.
Other Functions:
• Cover phone lines or alarms for other command center areas if need should arise.
• Computer usage and multitasking to set priorities.
• Performs other duties as assigned.
Qualifications
Required Qualifications:
• High School graduate or GED.
• EMT-B or higher level
• Experience operating complex phone system/radio system.
Preferred Qualifications:
• 1-year experience in pre-hospital field or Dispatching experience.
• Medical Terminology
• Proficiency in Microsoft Office Applications
