Provider Relations Manager / Account Manager chez Synapticure

About SynapticureAs a patient- and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.The RoleSynapticure is seeking a Provider Relations Manager to serve as a trusted relationship-builder and key account manager for our provider partners. This remote-first position focuses on nurturing long-term relationships with primary care and neurology practices, driving program adoption, and ensuring ongoing engagement and satisfaction.While the majority of your work will be conducted remotely, you’ll travel approximately 30% of the time to meet with provider groups, attend key events, and support local engagement efforts. Some door-to-door practice outreach (10–20%) may be required to introduce Synapticure programs to new clinics and strengthen relationships in the field.This role is ideal for a relationship-driven professional with experience in healthcare account management, provider engagement, or field sales who thrives on connecting virtually and in-person to expand access to quality neurodegenerative care.



Job Duties – What You’ll Be Doing

Build and manage strong relationships with provider partners, practice managers, and clinical leadership across assigned territories

Serve as Synapticure’s relationship owner, ensuring ongoing satisfaction and sustained adoption of programs

Conduct virtual and in-person meetings to communicate Synapticure’s mission, capabilities, and impact

Identify provider needs and use a consultative approach to deliver tailored solutions that improve workflow and patient experience

Track and report provider engagement activities, progress toward goals, and insights gathered from the field

Coordinate with internal teams (Clinical Operations, Implementation, and Product) to resolve issues and improve program delivery

Support new program rollouts through remote and in-person training sessions, onboarding, and troubleshooting

Execute strategic outreach campaigns, including limited door-to-door provider engagement when introducing new markets or services

Collaborate with leadership to develop growth plans and identify new opportunities for partnership

Represent Synapticure at regional meetings and healthcare networking events as needed

In person outreach to members

Requirements – What We Look For In You

5+ years of experience in healthcare account management, provider relations, or field engagement

Demonstrated success managing provider or client relationships remotely with periodic travel

Excellent written and verbal communication skills; confident engaging both clinical and administrative audiences

Highly organized, proactive, and adaptable to changing priorities

Comfortable using CRM tools and virtual collaboration platforms (Zoom, Salesforce, etc.)

Understanding of healthcare delivery models and practice operations preferred

Familiarity with neurodegenerative care, behavioral health, or telehealth models is a plus

Willingness to travel ~30% and perform in-person outreach (10–20%)

We’re founded by a patient and caregiver, and we’re a remote-first company where empathy and excellence guide every interaction:

Relentless focus on patients and caregivers. We are determined to deliver exceptional care and support to every individual we serve.

Empathy and humanity. We meet every challenge with compassion, understanding, and hope.

Curiosity and adaptability. We listen first, learn continuously, and evolve based on the needs of patients and partners.

Optimism and action. We move with urgency and positivity to make meaningful change.

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