- Professional
- Bureau à Indore
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Supervise, guide, motivate and evaluate their team members
Job title:
Job Description:
Education: Any Graduate
Experience: 4+ Years
Roles & Responsibilities:
Initiate & Perform target quality audits
Report quality observation
Identify opportunity areas for improvement in quality & productivity
Excellent communication skills
Leadership ability
Outstanding organizational skills
Conducting daily huddles, knowledge management, cross training as required
Drive team to achieve process Service Level Agreements / metrics on productivity and quality within the established timelines.
Ensure adherence to engagement plans for team members
Conduct performance appraisals for team members
Follow the performance management grid & take immediate steps for any variance
Ensure performance report (presentation/visual boards) is shared with team on a regular basis
Ensure successful execution of the plans & strategies as laid out by management time to time.
Perform RCA
Total Quality Management
Skills:
Thorough understanding of day-to-day Claims operation challenges and work around
Detailed understanding of Claims (Processing level)
Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills
Process improvement experience resolution skills.
Ability to improve and/or transform teams processes across functions within the organization.
Ability to understand basic data and take appropriate action.
Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
Ability to strategically lead and develop team towards improved performance.
Ability to delegate and manage work loads and projects across functions within the organization.
Location:
